IT Specialist-Database, SMS and Email /Operations Manager
Precise Communications
Total years of experience :15 years, 4 Months
• Server Administration: Maintained uptime and performance of on-premise and cloud servers, workstations, and laptops.
• Database Mgmt: Created and maintained client SMS databases, ensuring data integrity and security.
• System Mgmt: Monitored daily usage statistics, identified issues, and optimized system performance.
• Backup and Recovery: Performed periodic backup of servers, databases, app, ensuring data recovery.
• User Mgmt and Support: Managed Microsoft 365 of the company, setting rules as required. Provided technical support to users and peers on issues with email and user accounts.
• Technical Expertise: Maintained DNS for all domains, services, and emails, on routing and functionality.
• Data Insights: Generated reports from backend, SQL databases, logs, for informed decision-making.
• Support Team Lead: Led a support team, ensuring efficient operations for SMS and email channels.
• Vendor Mgmt: Collaborated with providers for issue resolution, rate updates, and service config.
• To consult and co-ordinate all service calls received in the company.
• Offsite and onsite help for dispatched service engineers and clients to resolve issues
• Maintain a flawless service to customers in a possible way and taking feedbacks.
• Manage overall functioning of the department and company in an effective manner.
• Building and configuring systems, servers and necessary software needed for the clients.
• Installing and configuring security cameras and bio-metric devices.
• Maintaining network topologies With VPN Routers at small scale business areas.
• Provide 1st/ 2nd / 3rd Line support to users and immediate resolution to issues where possible.
• Provide support in resolving network problems on-site or via phone, email & remote desktop.
• Maintenance, repair and support of systems and products to ensure continued operation or functioning of the systems or product
• Building and configuring systems and servers.
• Installing and configuring security cameras and bio-metric devices.
• Maintaining network topologies at small scale business areas.
• Configure, manage & troubleshoot Microsoft Windows Servers & Workstations in LAN environment.
• Maintenance of user accounts, mailboxes, group policies, distribution groups and security groups.
• Maintenance, repair and support of systems and products to ensure continued operation or functioning of the systems or product.
• Building and configuring systems and servers. Providing software packages and OS.
• Maintaining network topologies at small scale business areas.