Restaurant Manager - Babel Bay, Beirut, Zaitunay Bay
afkar holding
Total des années d'expérience :7 years, 5 Mois
Ensured customer satisfaction by responding quickly to orders and entertainment request
•Schedule reservations and managed staff +50 serving 250-seat in 5 star fine dining establishment.
•Supervised, trained and developed team members in accordance with company policies and procedure
•Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finance
•Analyzed variances and implemented corrective actions to increase average checks and customer visits
•Developed sales and profit margin plans, maintained margins and determined objectives.
•Ensured accurate records and sufficient supplies by conducting inventories of food, beverages, glassware and other material.
•Created and implemented an action plan to address cost control issue.
•Motivated and disciplined employees and new mentoring program, which increased worker moral.
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
• Actively participated ongoing customers service programs to build sales and rapport in the community.
• correctly calculated inventory and ordered appropriate supplies
• Developed, implanted and managed business plans to promote profitable food and beverage sales
• Effectively managed payroll by reduce labor cost by 10% while maintaining excellent service and profit levels, including completion of the proper paper work for new hires and termination .
• Carefully interviewed, selected, trained and supervised staff
• Lead and directed tem members on effected methods, operations and procedures
• Recognized and formally acknowledged outstanding staff performance to boost company morale
Increased sales by 7%while reducing food cost 3%, and beverage cost 4%.
•Reduce labor costs 6% by reworking schedule
•Organize and generated payroll for + 50 employees
•Consistently received a 97% rate of customer satisfaction.
•Improved team productivity with morale-boosting incentives.
•Recognized for outstanding customer service.
•Up-sold wine and liquor to top shelf brands through knowledgeable comparisons and recommendations
Lebanese official TS 3- Hotel management
Lebanese Official BT3
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