Hissamuddin K, Senior Systems Engineer

Hissamuddin K

Senior Systems Engineer

CGI

البلد
الهند - بنغالورو
التعليم
بكالوريوس, Human Resource
الخبرات
9 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :9 years, 1 أشهر

Senior Systems Engineer في CGI
  • الهند
  • ديسمبر 2018 إلى مارس 2019

Managing and monitoring all installed systems and infrastructure. Installing, configuring, testing and maintaining operating systems, application software and system management tools.

Project Manager في Adjetter Media Networks
  • الهند
  • مارس 2018 إلى أكتوبر 2018

Plan and implement projects.
Help define project scope, goals and deliverables.
Define tasks and required resources.
Monitoring overall progress and use of resources.
Handled projects from North America/ UK & APAC region.

CS Lead Operations & SME في Thermo Fisher Scientific
  • الهند - بنغالورو
  • أبريل 2011 إلى نوفمبر 2015

Monitoring the overall functions of the processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction.

Supervised and worked on offshore assignments and managed a team of 16 members for past 2 years ensuring day to day volumes meet SLA and TAT.

Technical Support Executive في 24-7 Customer Service
  • الهند - بنغالورو
  • أكتوبر 2008 إلى مارس 2011

Investigating and solving customers problems, which may be complex or long-standing problems that have been passed on by customer service assistants.

Handling customer complaints or any major incidents, such as a security issue.

Accounts Officer في Repcol India Pvt Ltd
  • الهند - بنغالورو
  • يونيو 2007 إلى أبريل 2008

Worked in Payment collections Department
Process receipts and payments
Update the rating with the Credit Card Bureau of Australia
Supported Australia - New Zealand sector
Sell products and services.
Utilize computer technology to handle high call volumes.
Close out or open call records.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals.

الخلفية التعليمية

بكالوريوس, Human Resource
  • في St. Joseph's College Bangalore
  • يونيو 2009

Specialties & Skills

Communication & Leadership
Quick Learner
People Management

اللغات

الانجليزية
متمرّس
الهندية
متمرّس
التاميلية
متمرّس
الكانادا
متوسط
الأوردو
متمرّس

الهوايات

  • Technology, Sports and Entertainment
    Played Hockey and represented for State level championship in high school.