Senior Sales Executive \Key account manger
Etisalat UAE
Total des années d'expérience :10 years, 2 Mois
*Responsible to Achieve agreed upon sales targets, exceed it and outcomes within schedule.
*Prepare and deliver presentations on products/service to the customers.
*Managing the relationships with existing SMB & ES accounts, handling all their needs.
*Draft and negotiate contracts/packages to clients.
*Ensure the highest standard of customer service is provided for any kind of request or inquiry.
*Search and development of new products.
*Handling Business and consumer customers in all their needs if sales, technical issues or billing issues.
*Coordinate with company staff to accomplish the work required to close sales.
*Responsible to resolve customer problems and complaints to maximize satisfaction.
* Acting as duty manager for more than two year.
*Responsible to guide, support, lead and manage the staff in the Branch.
*Responsible to make daily reports for each staff performance and office performance.
*Working as technical expert to Fix any technical issues staff face on their stations.
*Train staff for sales tools, customer handling, customer satisfaction, consumer & business products.
*Maintains relationships with clients by providing support, information, and guidance.
*Ensure the highest standard of customer service is provided for any kind of request or inquiry.
*Handling Business and consumer customers in all their needs if sales, technical issues or billing issues.
*Process customer requests on the system after delivering all the information and regulations.
*Coordinate with company different departments to solve customers’ issues on time.
*Responsible to guide, support, lead and manage the staff in the office.
*Responsible to make daily reports for each staff performance and quality performance.
*Working as technical expert to Fix any technical issues staff face on their stations.
*Train staff for sales tools, customer handling, customer satisfaction, consumer & business products.
*Working as help desk engineer supporting clients in any inquiry for their systems.
*Troubleshooting and fixing any technical issues in Their systems.
*Provide them with the latest software update.
*Responsible to arrange view, study and select 3rd party and sub-contractors offers.
*Responsible to define user manuals of each project and distribute the tasks of project on each team member.
*Arrange tasks with engineers and planning team to make sure to meet requirements of the project.
*Search and development of new products.
*Review terms and conditions of government requirements to work according them.
*giving training to government employees how to use the devices and how to maintain them.
*Ensure prober testing of the system after being installed in the required location.
1- Installing and configuring IP cameras (Axis cameras).
2- Installing and managing surveillance software like Axxonsoft.
3- Installing and configuring Routers and Switches.
4- Network design using Airmax Wi-Fi data transmitting and receiving devices to manage the IP cameras wirelessly.
5- Search and development of the recent technology.
6- Computer software troubleshooting and maintenance.
I took this degree remotely from Egypt . The location of that university in USA , D.C , stamped from US embassy
I have double Major , this one stamped from the Egyptian embassy