Supervisor
Emirates Leisure Retail
مجموع سنوات الخبرة :0 years, 1 أشهر
• To take overall responsibility for managing the stock and ordering systems for food and consumables ensuring that the store has 100% supply of items for the customer whilst delivering the budgeted margins/profit
• To ensure that all company policies and procedures are in place to maintain cash and stock security and that all necessary action is taken to ensure that all transactions involving stock and/or cash are done in a secure manner
• To communicate all key information to the store team in the most effective way using the most appropriate media including Pre-Shift Briefings, Team Meetings and Espresso
• To deal with and resolve customer complaints in line with company policy/procedures
• To ensure that all marketing updates and new POS are implemented and maintained effectively
• To ensure effective control of labour and that every team member is deployed in an appropriate manner
• To train, coach and develop the team to ensure that they deliver brand standards and a great customer experience
• To analyse and act upon financial/performance data to ensure the store is run in the most efficient and profitable manner whilst delivering all other measures on Pulse
• Work with their channel/peer group to share best practice
• To prepare for and input into regular business reviews with their Operations Manager
• To undertake the role of Capo di Café/Float as required
• To perform all tasks as defined in the barista and Barista Maestro Job descriptions