Senior Solution Specialist - MEA Region
Soulco
Total des années d'expérience :16 years, 9 Mois
• Work inside the Belgian bidding team on tenders and projects for the MEA region.
• Alignment with the sales team to formulate a sales strategy.
• Communicating with clients to understand, define, and analyze their technical requirements and constraints by doing customer meetings.
• Responding to customers' RFIs, RFQs, and RFPs.
• Composing technical and financial proposals for projects and tenders for structured cabling systems, network and security solutions, physical security solutions, computing nodes, HCI, backup solutions, and datacenter projects for different platforms from a variety of vendors.
• Preparing and delivering proof of concepts and demos.
• Providing technical support to the sales and technical project delivery teams during the proposal and project execution phases.
• Composing and delivering company profile and company solution presentations to customers.
• Conducting external communication with vendors and suppliers.
• Develop and implement the company's technical strategy.
• Manage the technical department, projects, activities, and resource allocation, and guide teams' technical decisions.
• Coach the technical team on technical implementations, support, and presales activities.
• Lead the offshore technical support team that works on proactive technical support for Belgian customers on a daily basis.
• Develop, establish, and enforce technical standards and policies.
• Develop and maintain competence and credibility as a technical expert.
• Influence technology strategies and decisions with high-level expertise and knowledge.
• Conducting the bidding process, including design solutions and responses with proposals.
• Act as a key contact with customers for technical issues.
• Provide guidance and insight to upper management and procure buy-in.
• Delegate technical responsibilities and monitor project progress.
• Deliver solutions on time and on budget.
• Coordinate between business and technology units to manage delivery schedules.
• Develop suggestions for technical process improvements to optimize resources.
• Evaluate reputational and regulatory risk and determine the feasibility of outsourcing.
• Lead technical, technical presales, and technical support teams.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Coordinating with team members, management, and clients to ensure projects are completed to standard.
• Writing progress reports and delivering presentations to relevant stakeholders.
• Determining project requirements and developing work schedules for the team.
• Alignment with the sales team to formulate sales and management strategies.
• Develop and establish strong relationships with end-customers, main contractors, and consultants.
• Responding technically and financially to customers' RFIs, RFQs, and RFPs.
• Providing technical support to sales, presales, technical support, and technical project delivery teams during the proposal and project execution phases.
• Conducting technical engagements in some projects, especially with complex system integration solutions and customer criticality.
• Composing and delivering company profile and company solution presentations to customers.
• Participating in the commercial model and technical development of new services and products.
• Coordinate with vendors to gain access to new technology, understand their product offerings and competitive advantages, and explore opportunities for collaboration, like Extreme, Juniper, Fujitsu, HP, Fortinet, Bosch, Legrand, Panduit, VMware, Nutanix, IBM, NEC, ABB, Vertiv, Conteg, HID, Socomec, and Rittal.
• Keeping up to date with technical and financial information about the latest technologies as well as exploring new ones.
• Manage the technical presales team.
• Alignment with the sales team to formulate sales strategy.
• Communicating with clients to understand, define, and analyze their technical requirements and constraints by doing customer meetings.
• Responding to customers' RFIs, RFQs, and RFPs.
• Composing technical and financial proposals for projects and tenders for structured cabling systems, network and security solutions, physical security solutions, computing nodes, HCI, backup solutions, and datacenter projects for different platforms from a variety of vendors.
• Preparing and delivering proof of concepts and demos.
• Providing technical support to sales, junior presales, and technical project delivery teams during the proposal and project execution phases.
• Supervise service delivery process.
• Conducting site surveys.
• Technical implementation engagements in some projects.
• Composing and delivering company profile and company solution presentations to customers.
• Coordinate with vendors to gain access to new technology, understand their product offerings and competitive advantages, and explore opportunities for collaboration, like Extreme, Fujitsu, HP, Fortinet, Bosch, Legrand, Panduit, VMware, IBM, NEC, ABB, and Rittal.
• Composing and delivering new technology and solution presentations published by vendors to the sales department.
• Keeping up to date with technical and financial information about the latest technologies as well as exploring new ones.
• Communicating with clients to understand their technical requirements and constraints by doing customer meetings.
• Conducting site surveys for network infrastructure, FTTX, unified communications, physical security, server virtualization, and datacenter site preparation projects.
• Keeping up to date with technical and financial information about latest technologies as well as exploring new ones.
• Coordinate with vendors to gain access to new technology, understand their product offerings and competitive advantages, and explore opportunities for collaboration, like Cisco, IBM, HP, Fortinet, Avaya, VMware, TE Connectivity, Tyco, Schneider, and Bosch.
• Composing and delivering company profile and company solution presentations to customers.
• Composing technical and financial offers for projects and tenders, for network infrastructure, FTTX, unified communications, physical security, server virtualization, and datacenter site preparation projects.
• Providing technical support to sales, junior presales, and technical project delivery teams during proposal, and project execution phases.
• Preparing and delivering proof of concepts and demos related to network infrastructure, FTTX, unified communications, physical security, and server virtualization.
• Composing and delivering new technology and solution presentations published by vendors to sales department.
• Technical engagements in some projects related to network infrastructure, FTTX, unified communications, physical security, server virtualization, and datacenter site preparation projects.
• Communicating with clients to understand their technical requirements and constraints.
• Conducting site surveys for network infrastructure, FTTX, unified communications, and physical security projects.
• Keeping up to date with technical information about latest technologies as well as exploring new ones.
• Coordinate with vendors to gain access to new technology, understand their product offerings, and explore opportunities for collaboration, like Cisco, IBM, HP, Fortinet, Nortel, TE Connectivity, Tyco, and Bosch.
• Composing technical offers for projects and tenders, for network infrastructure, FTTX, unified communications, and physical security projects.
• Preparing and delivering proof of concepts and demos related to network infrastructure, FTTX, unified communication, and physical security projects.
• Providing technical support to sales and delivery teams during proposal and project execution phases.
• Presenting new technology and solutions published by vendors to sales department.
• Technical engagements in some projects related to network infrastructure, FTTX, unified communications, and physical security solutions.
• Installation, configuration, and administration for different operating systems like IBM AIX Unix, SUN Solaris Unix, MS Windows Server, and Linux in main datacenter and in Egyptian government universities, in addition to application installation and administration on top of these operating systems.
• Installation, configuration, and administration for hardware servers, storage, and SAN systems from IBM, Fujitsu, and HP in main datacenter and in Egyptian government universities.
• Installation, configuration, and administration of IBM Tivoli Storage Management Backup Solution in main datacenter.
• Installation, configuration, and administration of Egyptian government universities' messaging system (e-mail) based on different technologies like IBM Lotus Domino, Microsoft Exchange, and open-source Linux-based software such as SendMail.
• Installation, configuration, and administration of Egyptian government universities' web hosting system based on different technologies, like IBM WebSphere Portal, Microsoft IIS, and open-source Linux-based software such as Apache.
• Monitoring web hosting and messaging systems with IBM Tivoli to ensure high uptime and performance.
• Installation and configuration of networking components like routers, switches, and network load balancers from multi-vendors like Cisco, Juniper, Foundry, and HP for Egyptian government universities.
• Installation and configuration of security solutions like firewalls, UTMs, IPSs, Antispam, and endpoints from multi-vendors like Fortinet, Cisco, Juniper, Bluecoat, Symantec, and McAfee for Egyptian government universities.
MBA: Master of Business Administration
Bachelors in Electronics and Communication: Faculty of Engineering
