IT Manager
AL-Safa Factory For Food Production Co
مجموع سنوات الخبرة :20 years, 0 أشهر
Responsibilities
- Manage and implement ERP system including all modules in oracle based application .
- Manage information technology and computer systems and cloud services .
- Plan, organize, control and evaluate IT and electronic data operations .
- Manage IT staff by recruiting, training and coaching employees, communicating job expectations and
appraising their performance .
- Design, develop, implement and coordinate systems, policies and procedures.
- Responsible for overall system and infrastructure availability, ERP System and develop a resilient
infrastructure to reduce failures.
- Ensure security of data, network access and backup systems .
- Act in alignment with user needs and system functionality to contribute to organizational policy .
- Identify problematic areas and implement strategic solutions in time .
- Audit systems and assess their outcomes .
- Preserve assets, information security and control structures .
- Handle annual budget and ensure cost effectiveness .
Responsible for overall system and infrastructure availability
- Responsible for management, maintenance and architecture of virtualized environment, servers, network
devices, and productivity tools .
- Design, implement and maintain VMware vSphere infrastructure
- Monitor, troubleshoot and capacity planning of vSphere environment
- Proactively identify and perform hardware and software upgrades
- Evaluate new products and recommends updates and upgrades
- Provide technical guidance to other VMware administrator.
- implement, Maintain and monitor all network, security and computer systems to meet the organization's
current and future requirements
- Monitor and identify performance issues proactively .
- Work within strict time frames and elevate incidents within defined timeframes .
- Test all changes to networks, hardware, software, and applications .
- Cater to doing infrastructure coordination related to design and setup activities at different stages of a
project .
- work with various vendors and service providers to ensure productive environment .
- Resolve issues and prepare status reviews and reports .
- Maintain the necessary project plans and documentation of all system builds and modifications .
- Maintain a good working knowledge of current infrastructure and future trends .
- Works closely with the IT Service Desk and other Specialist to ensure a timely, robust and comprehensive
service transition process.
- Works with the Service Desk team to set SLA criteria for the availability and performance of the IT
infrastructure.
- Responsible for management of the rollout and support of desktop devices, including laptops andprinters,
and productivity tools.
- Ensures that systems, processes and methodologies are maintained, followed to ensure effective
monitoring, control and support of service delivery.
- Ensures delivery of individual and team projects allocated within aggressive delivery times.
- Installs, configures and supports new and existing servers and network infrastructure.
- Plan and implement upgrades needed to maintain service levels.
- Develop and lead the replacement of infrastructure at end of life
- Conducts testing and analysis of all components of network and server infrastructure components.
Assume management responsibility for assigned services and activities of the InformationTechnology
Division including designing, implementing, and administering Company information technology activities,
manage, upgrade, and direct the installation, operation, and maintenance of information technolog hardware
and software, and ERP, and provide ongoing technical support and training.
- Managing Accounting system over SQL Server Database
- Manage and maintain data and equipment security, administer Manage and participate in thedevelopment
and implementation of goals, objectives, policies, and priorities for assigned programs, recommend and
administer policies and procedures.
- Plan, direct, coordinate, and review the work plan for information technology staff, assign work activities,
projects, and programs; review and evaluate work products, methods, and procedures, meet with staff to
identify and resolve problems.
- Oversee and participate in the development and administration of the Division’s annual budget, participate
in the forecast of funds needed for staffing, equipment, materials, and supplies; monitor and approve
expenditures; implement adjustments.
- Plan the programs and operations of the division to meet the short and long-range goals of the Information
Technology Division; oversee the operation of the division in order to implement goals and programs.
- Prepare bid specifications and analyze bid proposals for computer and network equipment and software,
and telecommunications equipment and software.
- Provide responsible staff assistance to the Director of Administrative Services; conduct a variety of
organizational studies, investigations, and operational studies; recommend modifications to information
technology programs, policies, and procedures as appropriate.
- Implementing, customized and maintain ticketing system using Linux platform to track issues and
problems from users by sending it over web based application to start follow up and troubleshoot from IT
department .
- Supported the corporate IT Infrastructure.
- Analyzing problems/situations, understanding problem impact on client business.
- Applying problem solving techniques and providing best practices to prevent problems from reoccurring.
- Provided Support, Managed our servers and company clients (Domain Controllers, Exchange Server
, DNS, DHCP, TMG, and NAP Sever and Antivirus server .
- Monitored and tracked Server’s and PC’s Issues over Prego 20 Sites.
- Provided support in implementing and managing Microsoft product
- Administered the network and computer systems, including the creation, deletion, and maintenance
of user accounts, mailboxes, distribution lists, groups and all associated security parameters
- Performed daily backup and restore issues
- Performed daily backup and restore issues
- Implemented and Managed Microsoft Windows Server 2008, Active Directory, Exchange 2010
- Implemented and Manage Microsoft End Point Protection (Forefront) Server 2010.
- Manage Servers Hardware.
- Deployed and managed Symantec backup Exec 2010 .
- Administered networks using VPN Connection, VPN Tunnel and MPLS technology.
- Point of sale computers Maintenance & Technical Support for invoices printers, labels tags printers,
bar-codes readers and UPS.
- Solve and maintain The Call center and the branches problems.
- Computer hardware, software & network Maintenance
- point of sale computers Maintenance & Technical Support for invoices printers, labels tags printers,
bar-codes readers and UPS
- Configured and maintenance wired or wireless Networks
- Configured wireless Access Point, Routers, Modems, Print Servers, IP Camera, VPN Routers
- Administered Windows server 2000 and Windows 2000 Advanced server
- Fulfilling employers support call Install and configure software and hardware
- Manage network servers and technology tools
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups and firewalls
- Upgrade systems with new releases and models
- Develop expertise to train staff on new technologies .
– university : Future Academy
