Hnin Aye Wai

Managed daily operations and quality control for the Housekeeping department,
ensuring superior cleanliness and guest satisfaction in a resort environment.
Prioritized and inspected all VIP, Gold, and Diamond Hilton Honors arrival rooms to
proactively prevent service defects, directly contributing to high Guest Satisfaction
Scores.
Oversaw and inspected the cleanliness of all guest rooms and common areas,
consistently meeting the resorts high-level standards.
Supervised and mentored a team of Housekeeping Attendants, managing daily
assignments and workflow to optimize room turnover efficiency.
Developed and delivered on-the-job coaching and training, specifically addressing
individual performance issues to directly improve cleaning consistency and staff
skill.
Coordinated closely with the Front Office and Maintenance teams to ensure quick
resolution of room issues and seamless service delivery for guests.
Implemented a simple, structured system for regular staff feedback and
performance recognition to boost morale and maintain high team accountability.

• Conducted daily, rigorous room inspections and deep-cleaning audits across all
units (Japan, Qatar, Myanmar), effectively acting as the final quality control layer
to preemptively eliminate defects and ensure flawless guest experiences before
check-in.
• Coordinated daily team schedules and workflows, managing the efficient
turnover of units under strict deadlines, directly supporting the objective of
Smooth Stays and on-time check-ins for guests.
• Served as the primary escalation point for in-stay guest complaints, utilizing
strong communication skills to quickly assess the situation, coordinate necessary
repairs/services, and ensure 100% resolutionand follow-up.
• Developed and implemented training programs focused on service excellence,
meticulous attention to detail, and adherence to safety protocols, demonstrating
an ability to uphold and enforce high, non-negotiable standards across diverse
teams.
• Oversaw inventory control and supply ordering, utilizing systems to maintain
accurate stock levels and manage budgets, proving proficiency in detail-oriented
process management relevant to CRM and PMS data integrity.

• Maintained luxury guest rooms and provided dedicated housekeeping services for
residence long-stay guests, ensuring a consistent and personalized experience
over extended stays.
• Managed rooms for VIP guests with specific lifestyle preferences, including
customized room setups, amenities, and service schedules.
• Built strong rapport with long-term guests by anticipating needs, handling
special requests with discretion, and maintaining privacy.
• Ensured the highest standards of cleanliness, organization, and guest comfort in
both guest rooms and private residential spaces.
• Reported maintenance issues, guest feedback, and inventory needs to the
supervisor for timely resolution.
• Coordinated effectively with the housekeeping team to deliver seamless service in
a luxury environment.

• Cleaned and maintained guest rooms, bathrooms, and common areas to meet
hotel cleanliness standards.
• Changed bed linens, replenished room supplies, and ensured all guest areas were
sanitized and well-presented.
• Responded to guest requests promptly and courteously, ensuring a positive guest
experience.
• Reported lost and found items, maintenance needs, and room status updates to
the housekeeping supervisor.
• Supported team members during high-occupancy periods to ensure efficient
completion of daily tasks.

Performed daily cleaning of guest rooms, public areas and serviced apartments in
accordance with hotel standards.
Replenished amenities, changed linens, and ensured overall room readiness before
guest check-in.

Processed 100+ monthly financial transactions (invoices, vouchers, payroll) using
OASYS, HEADS System.
Managed cash flow and bank reconciliations on a daily/weekly basis, ensuring funds
availability and accountability for program activities.
Assisted in preparing monthly financial reports and Budget vs. Actual (BvA)
analysis, contributing to timely submission to the Finance Manager and donors.
Supported the audit process by preparing and organizing supporting
documentation, resulting in a clear audit report for the period.

Coordinating and managing meetings, workshops, training sessions, and events,
including logistics like invitations and material procurement.
Managing travel arrangements and processing expense
reports/reimbursements.Maintaining organized and secure project files and
documentation.
Providing support for purchase requests and managing inventory (e.g.,
communication tools, lab supplies). Handling general administrative tasks for the
project teams.
Assisting with the planning and execution of project activities and initiatives.
Monitoring progress toward objectives and deadlines and reporting results to the
appropriate staff.