Regional Managerof Operations’ Operational Development
Ericsson
Total years of experience :19 years, 3 Months
Program Management (Add-on Sales - achievements):
•Establishing and start-up of Add-on Sales program through the region
•Appointment of program stakeholders and define roles & responsibilities
•Running different workshops to raise awareness for AoS delivered to OP & EP ( with various roles recorder/LHR)
•Creating a status report for the progress/KPI and present to RLT
•Region's interface and information provider for all Add-on Sales activities/tools (internal/external)
•Responsible to provide regular relevant data for global AoS KPI reporting
•Managing and following up with all stakeholders: activities/results/challenges/BSC
•Leading group of local spocs (co-drivers)
•Facilitate many workshops on regional level for process/tools
•Support with pilot activities for Web-shop program.
Achievements:
•Managed to increase results to reach stretched level ( with increase of add-on sales)
•Received an award from CFO for achievements for the program
•Define workflow within the program
ISO 9001/14001:
•Key driver for the ISO audits activities in region
•Full management of Internal Audit process across the region, including :
•Communication and preparedness of the organization
•Users’ education
•Conducting internal audits
•Management reporting
•Involvement of all external audits from planning, till closure of findings
Performance Management:
•Accountable of reporting EMS targets, and ensuring targets are on track
•Supporting in consolidation / reporting Sustainability & Leadership target (with REFM/Sourcing/Supply/etc.)
•Creating an interactive dashboard (CU Book ok KPIs) which is used by LT for periodical review of regional/CU targets (innovation reward)
• Support with data management of operation’s performance tool (CU book of KPIs) to build ad-hoc performance reports
Achievements & used as Best Practice:
•Creating a status report (BSC) for AoS program and present regularly to RLT
•Running regular internal assessment to ensure compliance with EGMS (Ericsson Group Management System)
Environmental Management System :
•Responsible for implementing EMS ( as per ISO 14001)
•Accountable for monitoring/measuring KPIs and activities within the EMS framework (Supply/ Sourcing/REFM/Sales/projects/ etc) to assess current EMS performance
•Performing internal audits and acting upon findings
•Responsible for ISO 14001 certification for region
•Running activities with coordination with sourcing/supply/REFM to meet targets
•Planning to be driver for Ecology management for RMEA
•Facilitating different workshops for all related functions
•Responsible to efficiently define addressable improvement areas, and ensure actions were implemented based on an external audit
Achievements:
•Raising awareness for EMS in region
•Process Management:
• Driving process management across RMEA
• Managing Process Management Network (PMN) - regional process drivers(Strategy, Sales, Supply, Service Delivery, Finance, HR, Sourcing, IT, EP)
•Responsible of creation of process board (consolidating process, tools, training, support)
•Running regular checks for process BSC ( available governance model)
•Promote info sharing within PMN
•Check, evaluate local adaptation for each process per CU, and use lesson learned
•Coordinate with PMN to increase Line Management involvement
•Establish and run process user groups
•Responsible for annual process review
•Running improvement actions to address potential gaps
•Drive process improvements as an input from (Kaizen, ISO audits, , surveys, feedback, etc)
•Drive updates from processes ( Coordination, communication) with Line Managers
•Drive cross-functional process efficiency
Noteworthy Credits
•Efficiently managing large scale project 100M EUR
•Successfully lead RMEA region to be ISO 14001 certified in 2014
•Successfully managed internal audit/corporate audit activities for region and ensure a successful audit
•Received award of recognition from the region operations head
Analyzing business e-2-e:
• Coordinate with owners to identify performance indicators and set targets
• Performance Management :
• Periodic raw data extraction from source system
• In-depth analysis of periodic performance results
• Root cause analysis with focus on any specific trends that show a negative impact on profitability whether revenue loss or increased cost to business
• Investigating the weaknesses in the business to ensure better results and performance
• Communicating and reporting to senior management a status report for all targets & results
Improvements:
• Propose/implement improvement areas for identified issues
• Follow up with different functions per improvement action plan
Reporting:
• Responsible for building and maintaining reporting infrastructure around new / existing reports
• Modeling complicated reports queries to serve the purpose of KPI analysis
• Documenting current reports specifications (technical/functional) and hand-over to IT for reports for automation
• Building new reports according to internal customers/senior management needs to focus on a certain business area
Review:
• Accountable for running a forum for stakeholder review and acknowledgment
• Presenting to customers KPIs and ensure acceptance of current reports
• Presenting to senior management the status reports with root cause analysis and action plan
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