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HODA KARAM, Operations Manager

HODA KARAM

Operations Manager·Endeavor Lebanon

Lebanon

Master's degree, Maître-Ingénieur en nouvelles technologies

Work experience

Total years of experience: 32 years, 10 months

Operations Manager

January 2017 - Present

Endeavor Lebanon

Beirut, Lebanon

January 2017 - Present

- Plan, develop and manage budget and costs effectively
- Implement policies and procedures related to internal operations
- In charge of Human Resources (HR) activities including hiring, payroll and talent management
- Ensure legal and regulatory documents are filed and monitor compliance with laws and regulations
- Optimize and consolidate existing business software tools to enable the company to attain its objectives of maximum productivity
- Managed company events including a worldwide three-day conference hosting stakeholders from 15 countries
Company industry:
Non-profit Organization
Job role:
Administration

Office Manager

July 2014 - December 2016

Endeavor Lebanon

Beirut, Lebanon

July 2014 - December 2016

- Managed (from initiation to implementation phases) an accounting software reducing the financial tasks by 60%
- Implemented an HR Management software that optimized the leave request process
- Streamlined IT logistics and marketing activities cutting costs by 50%, increasing team performance by 20% and reducing error rate by 20%
Company industry:
Non-profit Organization
Job role:
Administration

Administrative Assistant

October 2013 - June 2014

Service de la Pastorale - Saint Coeur

Beirut, Lebanon

October 2013 - June 2014

- Managed (from initiation to implementation phases) a training project with a database of 3000 users removing manual intervention and cutting process time by 50%
- Prepared training content for 15+ courses
Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Senior Project Manager

August 2010 - November 2012

Ever Team

Beirut, Lebanon

August 2010 - November 2012

- Project Planning and Management
- Developed project plans and managed budgets for projects in the MENA region
- Customized and deployed an Enterprise Content Management (ECM) system in SharePoint for a Lebanese ministry of 300 users
- Managed a support team in charge of PHP websites for banks and retail companies and interfered in critical support issues
Company industry:
Software Development
Job role:
Information Technology

Senior Project Manager – R&D Marketing Department

May 2008 - April 2010

Konica Minolta Business Solutions France

France

May 2008 - April 2010

- Designed an innovative tool (box) with a series of service applications linked to a MFP (MultiFunction Printer) to optimize companies’ time
- Managed the training of 200 technicians and deployed 600 boxes in 3 months for small, medium and large enterprises
- Organized yearly exhibitions of 15 000 visitors to promote the company’s products
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Marketing and PR

Project Manager Web – IT department

February 2003 - April 2008

Konica Minolta Business Solutions france

France

February 2003 - April 2008

- Managed a team of 9 department head to gather content and customize the company platform
- Increased customer satisfaction by 40% through the creation and development of an automated workflow to handle client complaints; cutting the response time by 50%
- Managed (initiation to implementation phases) an intranet website for 300 resellers and 700 salesmen cutting manual information sharing by 70%
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Information Technology

Software Engineer

June 2001 - January 2003

EasyBusiness

France

June 2001 - January 2003

Developed and deployed in PHP/MySQL on Linux, one of the first CMS (Content Management System) launched in the country in 2001
Company industry:
Software Development
Job role:
Information Technology

Information Technology Instructor and Software Engineer

October 1995 - July 2000

College Notre Dame De Nazareth

Beirut, Lebanon

October 1995 - July 2000

- Developed a payroll application reducing salaries’ preparation time by 80%
- Taught complementary and secondary classes
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Teacher

September 1996 - September 1999

CIT School

Beirut, Lebanon

September 1996 - September 1999

Teacher of technical classes : Algorithm, Foxpro, Database
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Software Developer

September 1991 - August 1995

PC Group IBM

Beirut, Lebanon

September 1991 - August 1995

- Developed a software package (accounting, stock and payroll) and deployed it for more than 15 small and medium enterprises in different sectors
- Customized and deployed a F&B application for 9 luxury establishments
Company industry:
Software Development
Job role:
Information Technology

Education

Paris II-Panthéon Assas University

September 2001

September 2001

Master's degree, Maître-Ingénieur en nouvelles technologies

France

Sacré Coeur school– Gemayzé, Lebanon

July 1990

July 1990

Higher diploma, TS Information Technology

Lebanon

Informatique de Gestion

Skills

JavaScript

Expert

Web Design

Expert

Web Development

Expert

Functional Specifications

Expert

International Standards

Expert

SQL

Intermediate

Photoshop

Intermediate

SharePoint 2007/2010

Intermediate

Php, HTML, Javascript, MySQL

Expert

Microsoft Office

Expert

Linux, Windows

Intermediate

JavaScript

Expert

Web Design

Expert

Web Development

Expert

Functional Specifications

Expert

International Standards

Expert

Languages

Arabic

Native Speaker

French

Native Speaker

English

Expert

Training and Certifications

Certifications
Project Management courses