Customer service representative
OMEIR TRAVEL AGENCY
Total years of experience :21 years, 9 Months
and customer service in a special project to OMEIR TRAVEL IN ETISALAT , I was assign for the following:
Dealing with all Corporate Clients and cash passengers
Handling complaints individually with full attention and action accordingly
Making Travel Reservations
Issuing Tickets
Conducting promotions and dealing with corporate fares for the company
Quoting Air Fares
Training fare quotations in Call centre in CRM application, I.e.how to make customer profiles.
Support to the data operators in Feeding air fares and Customer Profiles for our database
I was assign for the following:
Followed up tenders, purchasing department, and quotations.
Closed deals with customers according to their needs with the best rate and highest quality services.
Followed up the payments from the customers.
Opening new outlets.
Processing cash sales and sales agent.
Good negotiator with the suppliers.
Cooperate with all division to achieve the company target.
Keeps our potential customers a ware with the special offers.
Followed the renewal of existing client & collecting all required data for new.
Assured that the clients receive the required items on time and good conditions
Increase sales.
Keep our A+ clients a ware of our stock availability.
a special project to
Major