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Hoda Taheri, Information Security & IT Manager

Hoda Taheri

Information Security & IT Manager·Snoonu

Qatar

Master's degree, Business/Management/Commerce

Work experience

Total years of experience: 15 years, 11 months

Information Security & IT Manager

December 2021 - Present

Snoonu

Doha, Qatar

December 2021 - Present

Internal Information Security Audit gap analyzer
-Continuous standardization goals and efforts in relation to policies and procedures
-Project Manager, People, Procedures, Policies
-SOP implementation for business as per growth plan-Policy standardization
-Information Security Project management
-Design & Implement Security Awareness Program for employees

Company industry:
Internet & E-commerce
Job role:
Information Technology

IT Service Delivery Manager

January 2020 - December 2021

Merck

Dubai, United Arab Emirates

January 2020 - December 2021

- Continue standardization goals and efforts in relation to policies and procedures
- Build a collaborative network across multiple business stakeholders and tech partner to identify plan and execute service improvement plans
- Collaborate with groups to develop and maintain a service management roadmap
- To be proactive in recognizing service failures, subsequent impact on the user base and taking appropriate action to ensure resolution of problem.

Company industry:
Pharmaceutical Manufacturing
Job role:
Information Technology

Infrastructure Assistant Manager

June 2017 - January 2020

Unilever

Iran

June 2017 - January 2020

Overall responsibility of the Infrastructure group to ensure
implementation and maintenance of the IT Infrastructure,
Networking and System Administration
Plan and implement organization-wide installations of OS,
servers applications, and user Desktop systems.
Ensure LAN / WAN connectivity across all Branch Offices and
shops across the country and with the HO IT Data Center.
Coordination with Principals / Vendors on all IT related
purchases including laying down technical specifications and
selection of HW/Networking components.
Execute Standard Operating Processes and Policies of the
Division
Actively involved in the selection, training, orientation, and
assignment of duties to junior staff in the Infrastructure group
Administration activities for the Group including shift & leave
planning.
Budget Management
Provide support and advice to the management team
Continue standardization goals and efforts in relation to
policies and procedures
Manage annual & mid-year expense & fixed asset budget
planning
Present quarterly IT activities to Executives

Company industry:
FMCG
Job role:
Information Technology

Network and IT Operation Assistant Manager

September 2016 - June 2017

Savola Group

Iran

September 2016 - June 2017

Produce technically excellent network solutions architecture in alignment with business needs
Responsible for the development, implementation, testing and operating of facilities and procedures for recovery from loss of product and enterprise computing facilities
Research, evaluate and recommend new network, system management products and services, and new software and hardware
Recommend and plans use of new system features and hardware for new products and servers to improve overall operation
Evaluation, installation, testing and maintenance of operating system software within the company
Lead Network Engineers to execute projects in the areas of wired and wireless WAN and LAN
Monitor and test system for issues, identify possible solutions, and work with developers and administrators to implement those fixes
Manage devices including routers, switches, firewalls, load balancers, SAN switches, Wireless LAN Controllers and Servers
Interact with different business units and product development teams with direct interaction and support of new products.
Research new technologies, products, tools and protocols to support evolution of network infrastructure and support system

Company industry:
FMCG
Job role:
Information Technology

Senior Network Engineer

June 2014 - September 2016

Savola Group

Iran

June 2014 - September 2016

Provide technical services and support for the following areas:
Network level: WAN and LAN connectivity, routers, firewalls

Internal systems and network infrastructure.

Microsoft related technologies: Windows Server, Exchange, TMG

Virtualization technologies: VMware and Microsoft

Remote access solution support: VPN, Terminal Services

Remote monitoring and management of system alerts and notifications

Company industry:
FMCG
Job role:
Information Technology

Network Engineer

January 2012 - June 2014

Savola Group

Iran

January 2012 - June 2014

Support for Windows Server 2003/2008/2012 and related domain services (Active Directory / DNS / DHCP )
Support and Planning for Microsoft Exchange Server 2007/2010/2013 (Clustering and HA)
Support and planning for Microsoft Lync Server 2010/2013 (Video / voice and Lync resiliency)
Support and planning for Microsoft TMG 2010 / ISA server 2006 (VPN Server / Web application publishing / Proxy)
Managing Update / Antivirus services using Microsoft SCOM 2012
Support and maintenance for Microsoft Windows Hyper-V
Configure and maintenance for Solarwinds monitoring system (working with NPM / Netflow Analyzer / APM modules)
Configure and maintenance RADIUS server for Network devices / Privileges (Microsoft NPS)
Implement and support for the VPN Site-to-Site infrastructure (DMVPN on Cisco routers)
Network Documentation

Company industry:
FMCG
Job role:
Information Technology

Network Engineer

September 2011 - January 2012

Taliya Co.

Iran

September 2011 - January 2012

Support for Windows Server 2003/2008 and related domain services (Active Directory / DNS / DHCP )
Support and Planning for Microsoft Exchange Server 2007
Support and planning for Microsoft ISA server 2006 (VPN Server / Proxy)
Server visualization using VMware ESX 4.0

Company industry:
Telecommunications
Job role:
Information Technology

Network Administrator

August 2010 - September 2011

ITOrbit Co.

Iran

August 2010 - September 2011

Support for Windows Server 2003 and related domain services (Active Directory / DNS / DHCP )
Support and Planning for Microsoft Exchange Server 2007 (Clustering and HA)
Support and planning for Microsoft OCS 2007 (Voice / Video)
Support and planning for Microsoft ISA server 2004 (VPN Server / Web application publishing / Proxy)
Working with Linux (ubuntu and RedHat) as fundamental maintenance
Monitoring Servers and Services
Server visualization using VMware ESX 4.0

Company industry:
IT Services
Job role:
Information Technology

Education

Mahan Business School . Iran

October 2018

October 2018

Master's degree, Business/Management/Commerce

Iran

Azad University

October 2009

October 2009

Bachelor's degree, Technology

Iran

Computer Software Engineering

Skills

Team Building

Expert

Budgeting

Expert

Virtualization

Expert

Microsoft Servers

Expert

Network Infrastructure

Expert

ACTIVE DIRECTORY

Intermediate

BUDGET MANAGEMENT

Intermediate

BUDGET PLANNING

Intermediate

CCIE

Beginner

CCNA

Beginner

CCNP

Beginner

CISCO

Beginner

CLUSTERING

Beginner

COMPUTER HARDWARE

Intermediate

Languages

English

Expert

German

Beginner

Training and Certifications

Certifications
IT Project Management
Jan 2020
CCNA
Jun 2013

Training
CCNP
MFT Tehran
Jan 2015
MCSE Messaging 2008
MFT Tehran
Jan 2012
ITIL 3.0 Foundation
Arjang Institute
Jan 2018