Branc Manager
Oriflame
Total des années d'expérience :3 years, 4 Mois
Recruited by one of the fastest growing beauty companies selling direct, presenting in 62 countries, 1.3 billion Euros in annual sales, approximately 3.5 million Consultants, 8000 employees, 950 products annually, listed on the Nasdaq OMX Exchange as the biggest Branch in Asia to have the responsibility for daily operation, providing monthly report (products and customer care) and manage a team of 110 employees including Warehouse, Call Centre, Post Service, and a Store resulted in a $3 million revenue/month, Reported to Middle East Manager.
Provided a world class service resulted in increasing satisfaction of a network of 40, 000 customers and customer retention through training employees, setting goals, improving customer-facing time, and integrating processes from zero to eight.
Launched an employee suggestion system and created an effective cooperation and integrity between units and teams.
Implemented incentive scheme on staff performance, resulting in improvement of staff satisfaction.
Provided a systematic documentation of processes.
Suggested a crisis management plan in case of unexpected or emerging incidents in the Branch.
Planed and implemented sales activities in an efficient and effective manner to achieve sales revenues goals, identify new business opportunities, prepare contracts, regular visits to customers, support and develop existing and new sales channels.
Regional Sales Manager of 7 provinces and responsible for the whole sales process in a territory of 400, 000 customers including planning to launch a new branch, recruiting and training sales forces, creating and managing after sales service channels, negotiations with independent retailers and wholesalers, leading contracts to commercial stage, regular visits to stores, and reporting directly to national Sales Manager.
Cooperated with the creation of Sales and Distribution Department.
Cooperated with marketing department like suggesting innovative ideas and market research.
Enhanced customer satisfaction through better serving customer needs, quicker response times, and improved service levels.
Managed to sale 80, 000 SIM cards in 3 months and left a record of serving 1000 customers/day.
Made feasible new ideas of my team and customer insight resulting in $20k/year improved
Made contract with representatives and controlling their performance.
Majoring in Strategic Management in International Organizations/MBA. Master Thesis Topic: Open Innovation in SMEs from Business Models and SMEs Networks Perspectives. Workshop “Open Innovation in SMEs from Business Models and Strategic SMEs Networks Perspectives”, 7th Annual International Open and User Innovation Workshop 2009 held by Hamburg University of Technology