Community/Customer Support Representative
ePerformax - eBay US Account
مجموع سنوات الخبرة :12 years, 5 أشهر
• Account handled was eBay Buyer Protection for United States of America account. Business is an online buying and selling of items.
• If a member has problem/s with his transaction, he usually seeks for our assistance by sending an email or calling us. We provide full assistance from filing a case, giving time frame as to how and when it will be decided and some heads up on how to possibly avoid problems by responding to their emails or during the onset of the call.
• We do some research and extensive investigation in order to come up with an accurate decision because it, most of the times, initiate refunds.
• I am usually the one assigned to attend Focus Group Discussions with the clients from eBay U.S. on several occasions. The meeting focuses on the opportunities of the service we provide our members and ways to improve the system. I cascade the minutes of the meeting to the team.
I have become the Top Team mate for several months in which the basis are the attendance, Customer Satisfaction rate, quality score and the average handling time.
I was offered the Team Lead/Supervisory position but I have already made my decision to leave the company to find a more compensating job abroad.
Customer Service Associate: US Auto Parts, Inc
9F Cyber Plaza Bldg. Edsa Cor. Pioneer Ave., Mandaluyong City, Philippines
January 30, 2008 - May, 2010
• The company sells car parts online within United States. I was assigned to be part of the team who handles our eBay accounts as seller. We cater to the queries of the members over the phone particularly the item specification, shipment, and prices.
• We walk the member through in buying our products online and take orders online as per request. Upselling is necessary to increase the company's revenue.
• We are the once checking the availability of the item by calling the main warehouses based in U.S. We get in touch with the shipment courier for some adjustments and update.
• If there is a problem with the item and has to be returned, we manage to provide shipping labels and issue refund if need be.
❖ Customer Satisfaction Survey system started few months before I resigned but I still managed to become consistent in getting high scores and even became the highest for 2 months.
Insurance Claim Specialist: West Contact Services, Inc.
24F Export Bank Plaza Bldg. Chino Roces Ave. Cor. Buendia
Ave., Makati City, Philippines
March, 2006 - September, 2007
• The account handled was the United Healthcare Insurance which was based in the U.S.
• Medical health practitioners and medical assistants call us to ask for the coverage and eligibility of the member's medical insurance.
• They also make some follow up on claims for the medical services provided for the members.
• All the queries done over the phone and the system we were using was the repelled DOS.
Company Secretary: Polysar Industrial Corporation
Mindanao Ave. Ext., Sampaloc, Manila, Philippines
July, 2000 - December, 2005
• Our company delivers steel and rubber supplies to various construction companies which includes some amusement parks.
• I was in charge of outlining quotations and business letters for the biddings that will be attended by our sales agents.
• Assist the Managing Director of the company by scheduling meetings (internal and with major clients), answer phone calls and filter them to the correct person or reschedule call backs, respond to emails and verify the receipts of the employees for reimbursement of funds or allowances.
I forthrightly say that due to financial crisis I was not able to finish the entire course but I only got few minor subjects left. This educational attainment does not make me less of a competitive person. Because of the struggles I still managed to enter the corporate world.
Secondary: St. Joseph's College, Quezon City, Philippines 1988 - 1992
Elementary: Moises Salvador Elementary School, Manila, Philippines 1982 - 1988