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Horria Elgarhy, Program Coordinator

Horria Elgarhy

Program Coordinator·Al-Wasaq & MadinaTech

Egypt

Master's degree, Artificial

Work experience

Total years of experience: 5 years, 1 months

Program Coordinator

June 2024 - June 2026

Al-Wasaq & MadinaTech

Cairo, Egypt •Remote

June 2024 - June 2026

• Successfully coordinated and delivered over 42 software projects, emphasizing requirement validation and proactive issue resolution to ensure project success.
• Organized and managed more than 26 conferences and educational programs, overseeing technical operations and enhancing ERP updates for operational efficiency.
• Designed and launched over 55 responsive HTML email campaigns, significantly boosting client engagement and ensuring seamless cross-platform compatibility.
• Collected and analyzed client requirements to effectively tailor programs, fostering strong client relationships and enhancing overall satisfaction.
• Leveraged strong communication and organizational skills to support program management and event coordination, driving operational excellence and team collaboration.
Company industry:
Technical Maintenance & Repair
Job role:
Teaching and Academics

Freelance Developer & Technical Team Lead

June 2021 - June 2026

GlassHours

Cairo, Egypt •Remote

June 2021 - June 2026

• Led cross-functional teams to coordinate and execute projects, ensuring alignment with client goals and enhancing overall program effectiveness.
• Streamlined processes and workflows, improving operational efficiency and promoting collaboration among team members.
• Actively communicated with stakeholders to gather and analyze requirements, translating them into actionable plans that drive project success.
• Oversaw the development of integrated technical solutions, including user-friendly interfaces and scalable back-end systems, to support program initiatives.
• Managed project timelines and deliverables, consistently achieving on-time completion and exceeding client expectations.
Company industry:
Biotechnology

Associate Program Coordinator Environment

May 2024 - May 2026

الوسق

Cairo, Egypt •Remote

I found this job using Bayt.com

May 2024 - May 2026

Company industry:
Software Development
Job role:
Information Technology

Customer Service Representative

July 2023 - April 2026

Alwassaq

6th of October, Egypt •Remote

July 2023 - April 2026

• Delivered exceptional customer service by managing new connections and addressing follow-up issues promptly, ensuring seamless program onboarding.
• Utilized strong communication skills to effectively resolve inquiries, enhancing participant satisfaction and engagement in programs.
• Collaborated with cross-functional teams to streamline operational processes, significantly improving response times for service requests and event coordination.
• Implemented feedback mechanisms to identify areas for improvement, leading to more efficient service delivery and program execution.
• Demonstrated problem-solving abilities by proactively addressing challenges, ensuring successful program outcomes and participant satisfaction.
• Played a key role in event coordination, managing logistics and operations to create impactful experiences for attendees.
Company industry:
Call Centers & Customer Care Outsourcing

IT Project Manager

May 2023 - April 2026

Alwassaq

Cairo, Egypt •Remote

May 2023 - April 2026

• Directed cross-functional teams, ensuring alignment of project objectives with organizational strategies in program coordination.
• Cultivated effective communication channels among stakeholders to enhance collaboration and drive successful event execution.
• Oversaw project timelines and deliverables, providing strategic guidance to facilitate timely completion of initiatives.
• Adopted best practices in program management, optimizing workflows to elevate overall operational efficiency.
• Promoted a collaborative and positive team culture, motivating members to achieve shared goals and exceed expectations.
Company industry:
Software Development

Events Coordinator

May 2023 - April 2026

Middle east events

Jeddah, Saudi Arabia •Hybrid

May 2023 - April 2026

• Managed comprehensive data collection and management for events, ensuring precise and timely information dissemination.
• Proactively identified and resolved technical challenges related to applications and websites, significantly enhancing user experience.
• Collaborated with cross-functional teams to optimize event operations, resulting in improved efficiency and effectiveness.
• Established and implemented feedback mechanisms to collect insights, fostering continuous improvement in event execution.
• Cultivated and maintained strong relationships with stakeholders, enhancing collaboration and support for program initiatives.
• Leveraged technical expertise to streamline operations, ensuring seamless event execution and participant satisfaction.
Company industry:
Events Management

Front End Developer

March 2023 - April 2026

Alwassaq

6th of October, Egypt •Remote

March 2023 - April 2026

• Created and managed engaging communication materials, enhancing stakeholder interaction and program visibility.
• Developed user-friendly web pages and digital assets, ensuring a cohesive and accessible experience for all users.
• Coordinated with diverse teams to align project initiatives with strategic goals, fostering collaboration and innovation.
• Applied meticulous attention to detail and creative problem-solving to deliver high-quality program materials and presentations.
• Streamlined operational processes through effective use of technology, boosting overall project efficiency and effectiveness.
• Assisted in planning and executing events, ensuring all logistical aspects were managed smoothly and professionally.
Company industry:
Software Development

Technical Support Specialist

November 2023 - January 2024

WE

Minyat an Nasr, Egypt

November 2023 - January 2024

• Provided outstanding technical support by swiftly diagnosing and resolving complex issues, leading to enhanced customer satisfaction and retention.
• Partnered with cross-functional teams to optimize service delivery and operational efficiency, significantly improving overall service quality.
• Created and executed comprehensive training materials for team members, promoting a culture of continuous learning and operational excellence.
• Conducted in-depth analysis of customer feedback to uncover trends and inform strategic program enhancements, driving program success and alignment with customer needs.
• Leveraged strong organizational skills to coordinate events and programs, ensuring seamless execution and stakeholder engagement.
Company industry:
Telecommunications
Job role:
Information Technology

Technical Support Specialist –

October 2023 - January 2024

WE (Telecom Egypt) | OnSite

Cairo, Egypt

October 2023 - January 2024

• Provided outstanding technical support to clients, significantly improving service quality and driving customer satisfaction in program coordination.
• Collaborated with diverse teams to manage project escalations, showcasing strong problem-solving and communication skills essential for event coordination.
• Ensured optimal system performance, facilitating smooth operations and enhancing the effectiveness of program management initiatives.
• Utilized troubleshooting expertise to quickly identify and resolve technical issues, promoting a proactive approach to operational excellence and event execution.
Company industry:
Telecommunications

Education

Benha University

January 2023

January 2023

Master's degree, Artificial

Egypt

Benha University

January 2023

January 2023

Bachelor's degree, Computer science and artificial intelligence

Egypt

Benha University

January 2023

January 2023

Bachelor's degree, Medical Informatics

Egypt

Benha University

January 2022

January 2022

Bachelor's degree, Computer And Natural Sciences

Egypt

I worked 2 years in data entery

Skills

AGILE PROJECT MANAGEMENT

Intermediate

COMMUNICATIONS

Intermediate

COORDINATING

Intermediate

MANAGEMENT

Intermediate

OPERATIONS

Intermediate

PROJECT MANAGEMENT

Intermediate

QUALITY ASSURANCE

Intermediate

SOFTWARE DEVELOPMENT

Intermediate

STAKEHOLDER MANAGEMENT

Intermediate

TECHNICAL SUPPORT

Intermediate

CONFERENCE MANAGEMENT

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

CONFLICT RESOLUTION

Intermediate

CREDIT RISK MANAGEMENT

Intermediate

CROSS FUNCTIONAL COLLABORATION

Intermediate

PROGRESS REPORTING

Intermediate

RAID

Intermediate

RISK MITIGATION

Intermediate

STAKEHOLDER ENGAGEMENT

Intermediate

Microsoft Office

Expert

Customer Service

Expert

Sales

Beginner

Microsoft Excel

Expert

Data Entry

Intermediate

Accounting

Beginner

Administration

Intermediate

Marketing

Intermediate

Business Development

Intermediate

Operation

Expert

Oracle

Beginner

IT Project Management

Expert

System Administration

Expert

IT Management

Expert

Science

Beginner

Event Management

Expert

Event Planning

Intermediate

Leadership

Expert

ALZHEIMER S DISEASE

Intermediate

CERTIFIED NEPHROLOGY NURSE CNN

Intermediate

COMPUTATIONAL INTELLIGENCE

Intermediate

COMPUTER SCIENCE

Intermediate

K NEAREST NEIGHBORS ALGORITHM

Intermediate

LINEAR REGRESSION

Intermediate

LOGISTIC REGRESSION

Intermediate

RANDOM FOREST ALGORITHM

Intermediate

RESEARCH

Intermediate

SUPPORT VECTOR MACHINE

Intermediate

Social profiles

Languages

English

Expert

French

Beginner

Arabic

Native Speaker

Training and Certifications

Certifications
Computer science and artificial intelligence
Banha University
Jul 2023
Training
Sql
Sql
Mar 2023

Recommendations

Rawan Zahran

Jun 2026

Jun 2026

Graphic designer•Colleague

I had the pleasure of working with Horria on several technical projects. She consistently demonstrated excellent project coordination, strong organizational skills, and the ability to manage multiple priorities effectively. She communicates clearly with stakeholders, takes ownership of her responsibilities, and always strives to deliver high-quality results. I highly recommend her for any Project or Program Management role

Hobbies and interests

Trend
Events
colors and drawings
Reading

Explore and learn new things, reading and searching in internet