Business Support Manager
Repzo
Total des années d'expérience :11 years, 4 Mois
• Supervise the team of business support staff.
• Manage customer's files and create databases.
• Supervise sales team and provide leadership towards the
achievement of maximum profitability and growth in line with
company vision and KPIs.
• Escalate issues, keep informed, advise, receive guidance and
• Instructions.
• Provide reports, data and analysis.
• Develop and maintain effective relationships to facilitate
outcomes.
• Compiling, analyzing, and reporting sales data.
• Monitoring and analyzing competitive activity, customer, and
market trends.
• Providing actionable insights to guide the sales and marketing
teams.
• Contributing to the development of sales plans and objectives.
• Forecasting demand, revenue, and expenses.
• Determining sales potential and making recommendations.
• Updating accounts and contacts in a CRM system.
• Monitoring customer relation strategies.
• Recommending strategy improvements.
• Building workflows to manage those relationships.
• Refining existing workflows and strategies.
• Data gathering and analysis of all sales and distribution points of
interest and reflecting them to our sales coverage.
• Data cleansing for our current customers details and information.
• Prepare accurate reports using data from internal and external
sources.
• Oversee the assessment of sales process gaps; provide subject
matter expertise guidance around solutions.
• Identifies market related information needs, and possible data
sources in collaboration with sales, sales operations and
marketing.
• Conduct data analysis to provide support for strategic plans
designed to increase revenue.
• Provide assistance to both sales and leadership through the use
of data to support budget assumptions.
• Conduct analysis and provide reports to management in support
of day to day business.
• Collaborate with team members and members of other
departments.
• Daily, weekly and monthly sales reports.
• Business review in sales performance.
• Building forecast for next month.
• Customer service Follow up.
• Sales support and development, business intelligence.
• Increasing the company's customer base.
• Follow up commission for sales.
* Build new sales routes
* sales optimization
* Increased vehicle efficiency
Managing Sales Assets such as Fridges and Stands from the requisition, agreements till delivery and implementation as well as Branding and the frequent check.
Coordinate the Sales Assets preventive maintenance and urgent maintenance calls.
Sales Development using area field scanning, point of sale GPS locations, surveys, zones priorities, route optimization and call sequencing.
Vans and Vehicles Tracking system, monitor and control speed limits, fuel consumption, paths, temperatures, and number of customer served by journey.
Acquires new customers from an assigned geography, and/or a set of names prospects.
Leads all aspects of the sales process, while calling upon other company sales resources to assist in solution development, proposal delivery, and implementation, as needed or as directed by management. ·
Sells a subset of company products and services to assigned opportunities.
Refers opportunities for growth in products and services to other company sales resources as appropriate.
Manages new customers' implementation by directing company implementation resources and by managing customers' expectations and satisfaction with the implementation process. ·
Ensures a seamless transition of customer responsibility to the Account Manager following a successful implementation.
Assist other sales and services resources when called upon by the Field Sales Manager
Using SAP System for purchasing initiator.
customer service - out sourcing