Specialist
Diyar United Company
Total years of experience :7 years, 2 Months
Managed BMC Remedy and ITSM tools in relation to Incident Management, Problem Management, Change
Management, Knowledge Management, Service Request Management, Service Level Management,
CMDB/Asset Management and Reporting business solutions.
2
• Constructed configuration & development of BMC Remedy ITSM suite, and Service Request. Documents
and develop training material to include Web based training videos.
• Delivered dashboard and reports to upper management for operations and performance tracking.
• Co-Managed Public Authority for Applied Education and Training project of implementing BMC Remedy
ITSM tool.
First Line Support Engineer | Diyar United Company
Solved internet problems Windows, Email, popular
Experienced in both individual and group tutoring to students in Computer and Electric Engineering
courses.
• Engaged in organizing events with staff department.
• Facilitated some administration work in booking appointment and preparing schedules for students.
Experienced in dealing with internet problems Windows, Email, popular Microsoft Office software.
• Organized labs and computer classrooms and made sure computers are clean and tidy.
• Developed assisting tasks to students with various software and IT related questions.
(Eng) |
in