Hotel Manager - Sheraton Cairo Hotel & Casino
Starwood Hotels & Resorts
Total years of experience :16 years, 9 Months
This is a reopening of the Sheraton Cairo Hotel which is undergoing a full renovation at the moment, projected opening date May 2015 with Direct reporting to the Area Manager/Egypt .
In this capacity I am overlooking the project execution representing the Operator part and attending the weekly committee meeting formed by the Owning Co., Project Management Co. & the Operator which discuss & approve any decision regarding the project development, design amendments, contractors/vendors selection, projects letters of Award, time lines, ...etc.
Also overlooking the Interviewing, Selection & Hiring process for Department Heads, OS&E Selection & Ordering, Training Plans, SOPs for the various departments, Review of the latest Brand Standards, Review of the Safety & Security Policies & Procedures, monitoring of propening expenses and Owner related issues.
In my role I was fully in-charge of the day to day Operation of the Sheraton Sharm consisting of 835 Rooms & Suites in addition to 13 F&B outlets, 11 Pools and the Beach.
Directly reporting to the Area Manager/Egypt, weekly & monthly reporting of top line achievement, Departmental expenses ratio & variation reasoning, Maintenance expenses as well as Heat, Light & Power expenses.
Fully in charge of all Operational aspects of the Hotel, ensuring highest level of Guest Satisfaction, reached a 40% of repeater guest, ensuring that the Starwood standards are applied within all sections in the Operation. Handling staffing and Union issues, liaising between various departments to ensure a smooth run of the operation, Staff motivation, cost containment and control of expenses, ....