Hossam Al Bataineh

• Led regional engineering and technical service operations across multiple locations, aligning
with corporate strategy and business objectives.
• Developed and implemented KPI frameworks that measurably improved fleet uptime,
utilization rates, and service response efficiency.
• Directed predictive, preventive, and corrective maintenance programs, reducing recurring
breakdowns and overall equipment downtime.
• Managed annual maintenance budgets — including fuel, spare parts, and equipment costs —
ensuring effective cost control and financial accountability.
• Conducted Root Cause Failure Analysis (RCFA) to identify systemic issues and implement
corrective actions, improving long-term operational efficiency.
• Optimized workforce planning, technician scheduling, and resource allocation across multiple
branches.
• Built and developed high-performing technical teams through structured performance
management, coaching, and succession planning.
• Collaborated with QHSE teams to ensure full compliance with safety, environmental, and
regulatory standards across all sites.
• Strengthened supplier relationships and optimized procurement strategies to improve cost
efficiency and service quality.
• Delivered data-driven performance reports and insights to senior management to support
strategic decision-making.

• Managed regional service operations to enhance productivity, reduce costs, and improve
customer satisfaction across all branches.
• Established and monitored KPIs for repair quality, rework rates, and delivery performance,
achieving measurable improvements in all areas.
• Controlled service and purchasing budgets, identifying and executing cost-reduction
opportunities while supporting revenue growth.
• Led technical teams, identified training gaps, and improved workforce capabilities through
targeted development programs.
• Collaborated with commercial teams on technical proposals, service contracts, and logistics
support.
• Implemented continuous improvement initiatives to boost workshop productivity and
streamline operational processes.
• Maintained strong vendor relationships and negotiated service agreements to ensure quality
and value.
• Championed a robust safety culture and managed sustainability programs to reduce
environmental impact.

• Partnered with senior leadership to optimize operational costs and enhance service efficiency
through streamlined processes.
• Established and monitored KPIs, successfully reducing rework rates and delivery failures while
improving customer satisfaction scores.
• Directed regional service operations, ensuring high fleet reliability, uptime, and service quality
across all locations.
• Analyzed financial and operational performance against targets, identifying gaps and
implementing corrective actions.
• Developed and executed maintenance strategies to maximize equipment availability and
minimize operational disruptions.
• Managed service planning, workforce scheduling, workload distribution, and rapid breakdown
response to meet SLAs.
• Generated and presented data-driven reports on fleet performance, reliability trends, and
maintenance activities.
• Ensured full compliance with health, safety, and regulatory standards, promoting a strong
safety culture.

• Led maintenance operations for a diverse fleet of heavy and earth-moving equipment.
• Managed workshop budgeting, spare parts procurement, and asset utilization to maximize
operational efficiency.
• Supervised workforce productivity, technician scheduling, and daily workshop operations.
• Handled purchasing processes (PR/PO) and conducted supplier negotiations to control costs.
• Oversaw repair and maintenance of mechanical and electrical systems, ensuring equipment
readiness and reliability.
• Prepared operational and financial reports for management review and strategic planning.

• Performed maintenance and repair of heavy and earth-moving equipment, ensuring
operational readiness.
• Supported workshop operations and contributed to continuous improvement of maintenance
practices.