Junior Systems Administrator, Technical Support
Zamil Steel
Total years of experience :8 years, 7 Months
The primary role of my job as a Systems Administrator, a technical support engineer is to provide clients support by resolving their technical issues via email, phone and other electronic medium. Configure computer equipment such as Internet connections or configure software to connect to Internet application servers. Also, provide training and assistance to help clients learn how to use their computer hardware or software products. Once I obtain a general understanding of the problem or issue the client is experiencing, I identify, and correct or advise the client on how to resolve the issue they're having & Design and web development web sites at the company, Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure, participates in technical research and development to enable continuing innovation within the infrastructure, ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, and Partners, assist project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology.
These activities include the definition of needs, benefits, and technical strategy; research & development within the project life cycle, technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life cycle.