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Hossam El-Waraky, Service Team Leader

Hossam El-Waraky

Service Team Leader

Zahrawi Group

Location
Qatar
Education
Higher diploma, Leadership and Communication
Experience
11 years, 5 Months

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Work Experience

Total years of experience :11 years, 5 Months

Service Team Leader at Zahrawi Group
  • Qatar - Doha
  • My current job since January 2021

Work as Service Team Leader at Service Unit:
- Leading the service teams that responsible for Laboratory, Medical and Surgical devices.
- Field Service Engineer for SYSMEX "Hematology, Urine and Coagulation", CellaVision, RAL, DiaSys, ROCAMED and Bausch & Lomb.
- First level support for SYSMEX fully automated solutions “Hematology, Urine and Coagulation”
- IT second level support for SYSMEX.
- Project Manager.
- Certified ISO 13485 Internal Auditor.

Senior Bio-Medical Field Service Engineer at Al Zahrawi Medical Supplies LLC
  • Qatar - Doha
  • April 2018 to January 2021

Work as Senior Bio-Medical Service Engineer at Service Unit:
- Responsible for:
> Sysmex Hematology devices, Sysmex Urine devices, SP Devices "Slide Preparation", Tube Sorter devices (Roche and Sysmex), CellaVision devices and RAL Stainer devices "Automated Staining devices".
> Rocamed "Laser - Holmium Medical System".
- Acting as a Project Manager, so I am accountable for leading project planning sessions, coordinating staff and internal resources, managing project progress and adapting work as required for planning and allocating resources, monitoring progress, and keeping stakeholders informed throughout the project lifecycle. All of this takes place within the framework of achieving a company's goals and achieving their vision.

Bio-Medical Field Service Engineer at Al Zahrawi Medical Supplies LLC
  • Qatar - Doha
  • June 2015 to April 2018

Work as Bio-Medical Field Service Engineer at Service Unit for:
- Sysmex hematology devices, sysmex urine devices, SP Devices "Slide Preparation", tube sorter devices (Roche and Sysmex), CellaVision devices and RAL stainer devices "Automated Staining devices".
- Rocamed "Laser - Holmium Medical System".

Bio-Medical Field Service Engineer at BM-Egypt For Medical & Scientific Equipment (Bagneid Group)
  • Egypt - Cairo
  • October 2013 to June 2015

Work as field service engineer for hematology devices (Sysmex), tube sorter devices (Roche), CellaVision devices and RAL stainer devices "Automated Staining devices" in after sales service for laboratory devices department.

Technical Support at BM-Egypt For Medical & Scientific Equipment (Bagneid Group)
  • Egypt - Cairo
  • January 2013 to October 2013

My responsibilities was including the instillation of the devices, train the customers for using the devices and solve the problem by phone or visit the customer if the problem was need for it.
I was technical support for RIELLE company (All types of the photometer), OPTI Medical company (All types of the blood gases analyzers and the electrolyte analyzers) and Infopia company (Clover HBA1c) in laboratory devices department.

Education

Higher diploma, Leadership and Communication
  • at HarvardX
  • May 2022

- LEAD1x: Exercising Leadership: Foundational Principles. - AESTHINT15: Rhetoric: The Art of Persuasive Writing and Public Speaking.

Master's degree, Business Management Program (Mini-MBA)
  • at International Business Management Institute (IBMI)
  • June 2021

- Essential Management Skills (exam score: 100.00%) - Strategy and Operations (exam score: 100.00%) - Finance and Accounting (exam score: 100.00%) - Marketing and Communications (exam score: 100.00%) - Human Resource Management (exam score: 100.00%) - Economics and International Business (exam score: 100.00%)

Bachelor's degree, Bio-Medical and Systems Engineering
  • at El Shorouk Academy
  • July 2012

Bachelor Degree in Bio-Medical and Systems Engineering.

High school or equivalent, High School
  • at Mallawi Secondary School for Boys
  • July 2007

Bayt Tests

Computer Skills Test
Score 88%

Specialties & Skills

Biomedical Engineering
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After Sales Support
+Endorse 0
Biomedical Instrumentation
+Endorse 0
Maintenance Engineering
+Endorse 0
Service Engineering
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Microsoft Office software.
+Endorse 0
ISO 9001
+Endorse 0
Team Leadership
+Endorse 0
Teamwork
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Photography
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ISO 13485
+Endorse 0
Project Management
+Endorse 0

Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Arabic
Native Speaker

Memberships

The Federation of Arab Engineers
  • Engineer
  • July 2012

Training and Certifications

AI Prompting Essentials Certified (AIPEC)™ (Certificate)
Date Attended:
September 2023
Project Management Professional (PMP)® (Certificate)
IT Support Level Training (Training)
Training Institute:
Sysmex Middle East FZ-LLC
Date Attended:
January 2023
Business Analysis & Process Management (Certificate)
Date Attended:
March 2022
Essential Management Skills "International Business Management Institute (IBMI)" (Certificate)
Date Attended:
September 2020
Customer Service SOP - Repair "Agilent Technologies" (Certificate)
Date Attended:
April 2018
UD and UC Technical Training (Training)
Training Institute:
Sysmex Middle East FZ - LLC
Date Attended:
March 2018
Web Based Training: Haematology and Measurement Principles (Training)
Training Institute:
Sysmex Europe
Date Attended:
January 2018
Advanced Project Management (Training)
Training Institute:
MMTI
Date Attended:
January 2017
Duration:
40 hours
IT Support Level Training (Training)
Training Institute:
Sysmex Middle East FZ - LLC
Date Attended:
November 2016
TS-500 / TS-2000 Technical Training (Training)
Training Institute:
Sysmex Europe
Date Attended:
August 2015
RAL Stainer Technical Training (Online Course) (Training)
Training Institute:
Sysmex Europe
Date Attended:
November 2015
RAL Stainer Technical Training (Training)
Training Institute:
Sysmex Middle East FZ - LLC
Date Attended:
November 2015
DM1200 / DI-60 Technical Training (Training)
Training Institute:
Sysmex Europe
Date Attended:
September 2015
XN-L Series Technical Training (Training)
Training Institute:
Sysmex Middle East FZ - LLC
Date Attended:
August 2015
XN-9000 Technical Training (Training)
Training Institute:
Sysmex Europe
Date Attended:
March 2015
XN IT and Remote Services Technical Training (Training)
Training Institute:
Sysmex Europe
Date Attended:
March 2015
XN Technical Training (Training)
Training Institute:
Sysmex Middle East FZ - LLC
Date Attended:
October 2014
XE Technical Training (Training)
Training Institute:
Sysmex Middle East FZ - LLC
Date Attended:
April 2014
XN Technical Basic Training (Training)
Training Institute:
Sysmex Middle East FZ - LLC
Date Attended:
April 2014
SGST 1 Technical Training (Training)
Training Institute:
Sysmex Middle East FZ - LLC
Date Attended:
February 2014
Intel Learn Program (Certificate)
Date Attended:
February 2005
Valid Until:
January 9999
Designed Implementation of Medical Applications (Certificate)
Date Attended:
March 2012
Valid Until:
January 9999
SGST 2 Technical Training (Training)
Training Institute:
Sysmex Middle East FZ - LLC
Date Attended:
March 2014
Microcontroller Advanced Course (Level 1) (Certificate)
Date Attended:
November 2010
Valid Until:
January 9999
Microcontroller Advanced Course (Level 2) (Certificate)
Date Attended:
March 2011
Valid Until:
January 9999
ICDL (International Computer Driving Licence) (Certificate)
Date Attended:
March 2009
Valid Until:
January 9999

Hobbies

  • Photography and Travelling.