Contact Center Agent
FEWA
مجموع سنوات الخبرة :11 years, 6 أشهر
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
• produce call reports
* Answer clients call in the call center.
* Assist IT department in resolving client's problems.
* Prepare statistics for the call center supervisor.
*Respond to customer’s inquiries such as technical and billing questions
*for MTN Sudan customers and data registration, products and overall customer service
*Proactively offer products and services to MTN Sudan customers
*Receive inquiry calls from customers.
*Review customer complaints and search for possible solution.
*Give information to the customers regarding their concerns.
*Inform customers about their previous and current billing statements.
*Give advices to the customers about the possible remedies or solutions regarding their problem
Customar care excellence
*Well presented, polite, tactful and friendly.
*Dealing with computers are well.
*Able to handle aggressive behavior and take control of difficult situations.
*Having a natural flair for talking to people.
*Ability to build rapport effectively and identify solutions to customer’s needs.
*Able to handle unreasonable expectations..
*Dealing with a number of programming languages.
*Computer Maintenance.
*Secretary.
*Writing Reports.
*Public Relation.
