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Hossam Hatem, Front Office Trainer / Organizational Excellence department / Training Section

Hossam Hatem

Front Office Trainer / Organizational Excellence department / Training Section·The Desert Rose Resort Hurghada

Egypt

Bachelor's degree, BA of tourism and hotels management

Work experience

Total years of experience: 23 years, 6 months

Front Office Trainer / Organizational Excellence department / Training Section

April 2014 - Present

The Desert Rose Resort Hurghada

Hurghada, Egypt

April 2014 - Present

Company industry:
Hospitality & Accomodation
Job role:
Management

Front Desk Manager / Acting Assistant Front Office Manager

July 2013 - February 2014

Hurghada Marriott Red Sea Resort

Egypt

July 2013 - February 2014

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Desk Manager

January 2012 - July 2013

Maritim Jolie Ville Golf & Resort

Egypt

January 2012 - July 2013

Company industry:
Hospitality & Accomodation
Job role:
Management

Senior Front Desk Supervisor / Acting Night Manager

January 2011 - December 2011

Maritim Jolie Ville Golf & Resort

Egypt

January 2011 - December 2011

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Desk Supervisor

January 2009 - December 2010

Maritim Jolie Ville Golf & Resort

Egypt

January 2009 - December 2010

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Development and Social Summit

July 2009 - November 2009

Second Session

July 2009 - November 2009

* Participated in handling the 4th Ministerial conference of China-Africa cooperation (FOCAC) (07-09/11/2009)

* Participated in handling the Omani Delegation Visit " Visit of Sultan Qabous " on May-June 2010 for 1 month"
* Participated in handling the Arab Economic, Development and Social Summit - Second Session (19 January 2011)
Company industry:
Law Firm
Job role:
Other

Front Desk Shift Leader

June 2008 - December 2008

Maritim Jolie Ville Golf & Resort

Egypt

June 2008 - December 2008

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

January 2008 - December 2008

WEF May

January 2008 - December 2008

* Participated in handling the World Economic Forum 2008 (WEF May 2008) file.
* Participated in handling the Omani Delegation Visit " Visit of Sultan Qabous" on May 2008 for 1 month"

* Participated in handling the Summit Conference of African Heads of States & Governments (June & July 2008) file.
* Participated in handling the IRENA Conference (June file 2009)
* Participated in handling the 15th Summit of Non Aligned Movement (July 2009) file.
Company industry:
Banking
Job role:
Other

Guest Service Agent

November 2006 - May 2008

Maritim Jolie Ville Golf & Resort

Egypt

November 2006 - May 2008

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Guest Service Agent

February 2006 - October 2006

Coral Beach Resort Rotana Sharm El Sheikh

Egypt

February 2006 - October 2006

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Waiter

May 2003 - January 2006

Mövenpick Jolie Ville Casino Sharm El Sheikh

Egypt

May 2003 - January 2006

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Waiter

October 2002 - March 2003

Baron Resort Sharm El Sheikh

October 2002 - March 2003

Oct 2002 -Mar. 2003 Baron Resort Sharm El Sheikh, Egypt Waiter


Events Overview: * Participated in handling the Rebuilding Iraq (2007)
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Suez Canal University

July 2002

July 2002

Bachelor's degree, BA of tourism and hotels management

Egypt

Skills

Front Office
Expert
Front Office
Expert
BASIS
Beginner
BASIS
Beginner
BUDGET
Intermediate
BUDGET
Intermediate
ENTRY LEVEL
Intermediate
ENTRY LEVEL
Intermediate
FILE
Intermediate
FILE
Intermediate
FRONT DESK
FRONT DESK
GREET
Intermediate
GREET
Intermediate
HUMAN RESOURCES
Beginner
HUMAN RESOURCES
Beginner
MANAGING PROJECTS
Beginner
MANAGING PROJECTS
Beginner
OFFICE MANAGER
Beginner
OFFICE MANAGER
Beginner
SEATING
Intermediate
SEATING
Intermediate
Front Office
Expert
Front Office
Expert

Languages

Arabic

Expert

English

Expert

Italian

Intermediate

Russian

Beginner