Bayt.com
Hossam rasslan, Contact center Quality Specialist

Hossam rasslan

Contact center Quality Specialist

Abou Ghaly Motors

Location
Egypt - Cairo
Education
Bachelor's degree, hotels' studies
Experience
10 years, 7 Months

Share My Profile

Block User


Work Experience

Total years of experience :10 years, 7 Months

Contact center Quality Specialist at Abou Ghaly Motors
  • Egypt - Cairo
  • My current job since August 2015

I'm responsible of training for the newly hired contact center agents, auditing the team, monitoring calls, and coaching.

Hotel Receptionist at Delta pyramids
  • Egypt - Cairo
  • February 2012 to November 2013

Front office receptionist
Night auditor

Education

Bachelor's degree, hotels' studies
  • at Future Academy
  • September 2005

Bachelor degree of hotel studies and management

Specialties & Skills

Administration
+Endorse 0
Call Center
+Endorse 0
Multi task handler
+Endorse 0
Self educational and self motivated
+Endorse 0
Web development
+Endorse 0

Languages

English
Expert

Training and Certifications

Professional front-end web developer (Certificate)
Date Attended:
January 2023

Hobbies

  • Computer Programming
    I'm certified as a front-end web developer by Udacity + Itida