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Hossam rasslan, Contact center Quality Specialist

Hossam rasslan

Contact center Quality Specialist·Abou Ghaly Motors

Egypt

Bachelor's degree, hotels' studies

Work experience

Total years of experience: 12 years, 9 months

Contact center Quality Specialist

August 2015 - Present

Abou Ghaly Motors

Cairo, Egypt

August 2015 - Present

I'm responsible of training for the newly hired contact center agents, auditing the team, monitoring calls, and coaching.

Company industry:
Automotive Dealership & Distributor
Job role:
Quality Control

Hotel Receptionist

February 2012 - November 2013

Delta pyramids

Cairo, Egypt

February 2012 - November 2013

Front office receptionist
Night auditor

Company industry:
Hospitality & Accomodation
Job role:
Administration

Education

Future Academy

September 2005

September 2005

Bachelor's degree, hotels' studies

Egypt

GPA (rating): Satisfactory

GPA (rating): Satisfactory

Bachelor degree of hotel studies and management

Skills

Administration
Expert
Administration
Expert
Call Center
Expert
Call Center
Expert
Multi task handler
Intermediate
Multi task handler
Intermediate
Self educational and self motivated
Expert
Self educational and self motivated
Expert
Web development
Intermediate
Web development
Intermediate
Administration
Expert
Administration
Expert
Call Center
Expert
Call Center
Expert

Languages

English

Expert

Training and Certifications

Certifications
Professional front-end web developer
Jan 2023

Hobbies and interests

Computer Programming

I'm certified as a front-end web developer by Udacity + Itida