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Hossam Shoref, customer service

Hossam Shoref

customer service·tp

Egypt

Bachelor's degree, English law

Work experience

Total years of experience: 1 years, 3 months

customer service

January 2024 - March 2025

tp

Cairo, Egypt

January 2024 - March 2025

Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

January 2024 - March 2025

TP (Teleperformance)

Cairo, Egypt

January 2024 - March 2025

• Delivered high-quality customer support in English.
• Resolved customer inquiries efficiently and professionally.
• Maintained excellent communication and problem-solving skills.
• Worked effectively in a fast-paced team environment.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Education

mounfia

June 2025

June 2025

Bachelor's degree, English law

Egypt

el mounfia

June 2024

June 2024

Bachelor's degree, (English law

Egypt

Skills

Teamwork

Expert

ADAPTABILITY

Intermediate

COMMUNICATIONS

Expert

COMPLEX PROBLEM SOLVING

Expert

COMPUTER LITERACY

Intermediate

CUSTOMER SERVICE

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

MANAGEMENT

Intermediate

MICROSOFT OFFICE

Intermediate

ORGANIZATIONAL SKILLS

Intermediate

PROBLEM SOLVING

Intermediate

Sales

Intermediate

Microsoft Excel

Intermediate

Human Resources

Intermediate

Learning and Development

Expert

Training

Expert

Learning Management

Expert

Talent Management

Intermediate

Call Center

Expert

Customer Care

Expert

Marketing

Intermediate

Languages

Arabic

Native Speaker

English

Expert