senior Sales credit card
First Gulf bank
Total years of experience :16 years, 8 Months
>Representing the Bank promoting the Credit Cards.
>Aggressively identify and capture new business opportunities to achieve sales target.
> Ensure all application and documents required are complete for submission.
> Ensure all customer inquiries and complaints are handled promptly and efficiently
:• Knowledge and experience in installing, configuring, troubleshooting Microsoft Windows server OS.
• Knowledge and experience in managing Microsoft Active Directory Services and group policies.
• Responds to inquiries and requests for support with the client's computer systems or PC's.
• Installs PC's and related hardware and software. Investigates hardware and software problems. Performs System hardware and software communication connection repairs. Performs diagnostic testing.
• Analyzes, plans, designs, and installs new computer systems and reviews, monitors and upgrades
• UTP Cable Pulling, Installation, Termination, Testing, Labeling and Documentation.
• Installation of Patch Panels and Patch Cables.
• Provide Network Support and Administration.
• Installation, Configuration and Support of CISCO and other branded Switches, Routers, Firewalls, etc.
• Design and Enforcement of Network Security and IT Policies.
• Monitor, Analysis and Troubleshooting any network problems or failures.
• Provide IT Consultation and Project Management to any project or requirement from client.
•Experience working with network designs, structures and environments.
• Optimizing all networked application and associated operating systems. Apply Proven Communication, Analytical and problem-solving skills to help identify, communicate, and resolve Issues in Order to Maximize the benefit of IT systems investments
• Resolved problems on workstations and LAN, including IP resolution, cabling problems.
• Design and build infrastructure technology solutions in a Microsoft environment such as Email, Software Deployment, Backups.
• Analyzes business needs and new technology and makes recommendations.
•Fast-paced customer service division with three helpdesks Issuing Credit
Cards, personal loans, check books
• Responding to customer Enquiries, Complaints and Concerns. Investigates and resolves customer problems with Deliveries. Enters new customer Data into Computer database. Effective relationships with new and existing customers. Establishing their needs and advising on the suitability of services.
• Assuming overall Accountability for products and services, such as Consumer lending, current account transactions, unsecured Loans, overdrafts, credit cards and personal loans Initiate and open new accounts while providing appropriate Information on regulations and policies
Called on new and existing accounts For Credit Card and personal loans. Developed strong niche markets. Researched market analysis. Executed all aspects of customer relationship management successfully. Increased sales of existing customers as result of identifying client needs
BCS of Computer Science from the New cairo academy Graduation Project: pharmacy management system using c# Graduation project Grade: Excellent Graduation Date:2007