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تم إلغاء حظر المستخدم بنجاح
Mohammad Fakhre Alam, Restaurant General Manager

Mohammad Fakhre Alam

Restaurant General Manager·The Food Park

الهند

ماجستير, Business Administration And Hospitality Management

الخبرة العملية

مجموع سنوات الخبرة: 21 سنوات, 8 أشهر

Restaurant General Manager

يناير 2025 - حتى الآن

The Food Park

Darbhanga، الهند

يناير 2025 - حتى الآن

Recruiting, training and guiding restaurant management/operation.
 Ensuring compliance with licensing, hygiene, health and safety
legislation/guidelines.
 Promoting and marketing the business.
 Liaising with customers, employees, suppliers, licensing authorities and Owner.
 Optimize profits by controlling food, labour and supply cost.
 Continually monitor restaurants to ensure food quality and service standards
are consistently met.
 Efficiently resolve problems or concerns to the satisfaction of all parties
involved.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Operations Manager

مارس 2022 - ديسمبر 2024

Chatime UAE

دبي، الإمارات العربية المتحدة

مارس 2022 - ديسمبر 2024

 Achieve targeted Annual revenue for all UAE stores.
 Achieve targeted profit margin for all UAE stores through management of COGs,
Labour and expenses, without compromising store performance.
 Planning and executing in opening new stores in Malls (Al Futtaim, MAF, Aldar)
and in City.
 Business planning and governance of relevant stakeholders to ensure that team
is aligned with direction of Chatime.
 Drive strong team culture in ensuring the continuity of the success of Chatime.
 Manage Operations, Marketing & Finance department within Chatime UAE.
 People management of key stakeholders by driving their annual performance,
KPI & development plan.
 Budget and overheads management for Chatime UAE.
 Communication with Chatime Franchisor which includes monthly update to
Chatime BDM and actively supporting new initiatives from Chatime Franchisor.
 Support new set up of breweries which include managing handover from build
& training the new Franchisee as per Chatime guidelines.
Accomplishments:
• Opening outlets in Deira City Centre Mall, Dubai Festival City Mall, Zahia
Mall and Dubai Marina Mall under milestone.
• Minimized operating cost by rescheduling operating hours and assigning
staff based on sales matrix.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Area Manager

يناير 2020 - فبراير 2022

Burger Fuel UAE.

دبي، الإمارات العربية المتحدة

يناير 2020 - فبراير 2022

 Achieve targeted Annual revenue for all UAE stores.
 Achieve targeted profit margin for all UAE stores through
management of COGs, Labour and expenses, without
compromising store performance.
 Planning and executing in opening new stores in Malls (Al
Futtaim, MAF, Aldar) and in City.
 Business planning and governance of relevant stakeholders to
ensure that team is aligned with direction of Chatime.
 Drive strong team culture in ensuring the continuity of the
success of Chatime.
 Manage Operations, Marketing & Finance department within
Chatime UAE.
 People management of key stakeholders by driving their annual
performance, KPI & development plan.
 Budget and overheads management for Chatime UAE.
 Communication with Chatime Franchisor which includes monthly
update to Chatime BDM and actively supporting new initiatives
from Chatime Franchisor.
 Support new set up of breweries which include managing
handover from build & training the new Franchisee as per
Chatime guidelines.
Accomplishments:
• Opening outlets in Deira City Centre Mall, Dubai
Mall, Zahia Mall and Dubai Marina Mall under deadline.
• Minimized operating cost by rescheduling operating hours
and assigning staff based on sales matrix.
 To oversee operation of BurgerFuel Outlets and a Food Van at
EXPO.
 Provide strategic direction to the department head on the
ongoing basis.
 Planning, organizing, directing & controlling of work.
 Reviewing operational problems guest as well as staff.
 Increase revenue by close monitoring of unit terms
performance.
 Evaluate the monthly P&L statement and provide an analysis of
performance result.
 Monitor and improve customer and staff satisfaction levels at
outlet level to increase retention.
 Conduct periodic review along with the departmental head.
 Planning and executing the openings of Food Truck and Dark
Kitchens.
 Responsible for cost controlling for entire food and beverage
department.
 Responsible for bringing food cost and wage budgets under
budget.
 Responsible for planning menu, promotions and events and
parties.
 Undertake cost saving measure within operational areas.
 Responsible for drives sales and maximize profit.
 Responsible for hiring, training & appraisals of staff within the
F&B department.
 Responsible for developing, marketing, and promotional ideas to
increase the sale.
Accomplishments:
• Recipe card correction on ICG by providing correct yield
reports.
• 35% increase in revenue by rescheduling operating hours in
EXPO.
• 20% reduction in labour cost by introducing new section
assignment.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

F&B Manager

سبتمبر 2018 - ديسمبر 2019

Golden Tulip Hotel Dubai.

دبي، الإمارات العربية المتحدة

سبتمبر 2018 - ديسمبر 2019

 Overseeing F&B Operations in various Outlets within the Hotel
including Al Riqa all day Dining Restaurant, Dublin Arms Sports
Bar, Royalton Rooftop lounge, Room Service and 3 Night Clubs.
 Leading the front of house and kitchen team in preparing
innovative food & beverage items.
 Successfully planning & organizing numerous events and festivals.
 Creating Menus, promotions & offers as per the Market demand.
 Identifying potential opportunities to boost customer base, reducing
food and beverage costs by implementing strategic policies and
procedures.
 Promoting the brand in the local community through word-of
mouth, Sport events and promotions, implementing sustainable
policies and procedures that can continue future business.
Accomplishments:
• Designed a schedule to maximize limited workforce.
• Commercialized Annual internal festival (Lohri) and fetched
revenue.
• Marketed St. Patricks Day in association with A&E and
generated revenue.
• Onam Celebration 2019 with 32% increase in revenue
compared to last year.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Restaurant Operation Manager

يونيو 2017 - مايو 2018

Grand Flora Group

دبي، الإمارات العربية المتحدة

يونيو 2017 - مايو 2018

 Recruiting, training and guiding restaurant management/operation.
 Ensuring compliance with licensing, hygiene, health and safety
legislation/guidelines.
 Promoting and marketing the business.
 Liaising with customers, employees, suppliers, licensing authorities/ Mall
Managements and Owner.
 Optimize profits by controlling food, labour and supply cost.
 Continually monitor restaurants to ensure food quality and service standards
are consistently met.
 Efficiently resolve problems or concerns to the satisfaction of all parties
involved.
Accomplishments:
• Reduced labour cost by 15.5%
• Reduced Supply cost by 18%
• 73 F&B staffs from 11 different countries.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Restaurant Service Manager

نوفمبر 2014 - يونيو 2017

MAHEC (Indian Restaurant & lounge Bar)

دبي، الإمارات العربية المتحدة

نوفمبر 2014 - يونيو 2017

 Procedures to maximize guest satisfaction and achieve the
outlet targeted revenue.
 Responsible for making P & L of the Restaurant.
 Weekly Duty Roaster, Yearly vacation plan, Notified payroll
department of work schedules and time records.
 Assigned duties and shifts to employees, co-ordination with
other department in regards to service need as Accounts, IT,
Stewarding, Laundry.
 Group Reservations, Updating Competitors List, purchase
request.
 Manage and coordinate activities of 14 staffs engaged in
providing courteous and rapid service to diners.
 Display exemplary behaviour to maintain a safe work
environment and be a role model for the team.
 Provided on the job training to staff under direct supervision to
ensure they are competent in operation.
 Preparing the costing and Micros up date for new beverages.
 Monitor various Spirits and Cocktail Trainings for my Colleagues
at the Hotel.
 To work closely with the Chef de Cousin on quality and cost
control of Food in absence of the restaurant manager.
 Implementing the motivational program for staff to increase the
revenue
 Maximizing sales and revenues by providing good service and
train the associates to up-sell.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

F & B Supervisor

سبتمبر 2011 - نوفمبر 2014

Grand Hyatt Hotel

دبي، الإمارات العربية المتحدة

سبتمبر 2011 - نوفمبر 2014

 Reporting to restaurant/Asst. Manager.
 Primarily responsible for Food & Beverage operations of the
Outlet.
 Responsible for departmental training.
 Supervise and coordinate assigned shift.
 To make sure that SOP and MOS is being followed.
 Monitor operating supplies and reduce spoilage and breakage.
 Monitor requisition and inventories (OE, linen, beverage and
general store).
 Handle guest comments and complaints, updating superiors
accordingly.
 Updating promotional activities and motivating staff for up sale.
 Assisting manager in preparing P&L sheet and explanation on
monthly basis.
 Maintaining Log book and sending reports to superiors on daily
basis.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Assistant Catering Manager

يونيو 2008 - أغسطس 2011

(ExxonMobil)

البصرة، العراق

يونيو 2008 - أغسطس 2011

 Reporting to Camp manager/Country Manager.
 Working closely with the projects team, maintenance, front
office, house-
Keeping, F&B production and purchasing departments
 Maintain constant guest contacts, build relationship and
taking feedback.
 Ensure that all the operational Standards set for all products
and Equipments are followed.
 Hiring and training of staff including planning, conducting and
supervising trainings.
 Organizing outdoor catering
 Stock control, inventory and costing.
 Departmental training and the maintenance of the highest
professional standards.

مجال الشركة:
النفط والغاز

Coffee Shop Supervisor

أغسطس 2006 - مايو 2008

Starbucks,

دبي، الإمارات العربية المتحدة

أغسطس 2006 - مايو 2008

 Reporting to Outlet manager.
 Primarily responsible for Food & Beverage operations of the
Outlet.
 Maintain constant guest contacts; build relationship and taking
feedback.
 Conducting Coffee Seminars and updating our coffee Ambassador.
 Ensure that all the operational Standards set for all products and
equipments are followed.
 Implement systems and procedures that achieve higher cost
efficiency and guest satisfaction.
 Responsible for continuously improving and innovating new
Products i.e. unique coffee experience.
 Encouraging and Motivating Staff for the next level.
 Stock control and inventory.

مجال الشركة:
المطاعم وخدمات الطعام

Waiter

مارس 2001 - مارس 2003

Crowne Plaza Hotel,

New Delhi، الهند

مارس 2001 - مارس 2003

مجال الشركة:
الضيافة والسكن

التعليم

Indian Institute of Business Management and Studies

أكتوبر 2013

أكتوبر 2013

ماجستير، Business Administration And Hospitality Management

الهند

Srinivas College of Hotel Management and Catering Technology

مارس 2001

مارس 2001

بكالوريوس، Hotel Management

الهند

Patliputra University

أبريل 1997

أبريل 1997

الثانوية العامة أو ما يعادلها، Biology

الهند

Skills

Coffee
Expert
Coffee
Expert
Restaurant Management
Expert
Restaurant Management
Expert
QSR
Expert
QSR
Expert
Customer Focus
Expert
Customer Focus
Expert
Training
Expert
Training
Expert
Pre opening
Expert
Pre opening
Expert
HOSPITALITY
Expert
HOSPITALITY
Expert
FOOD QUALITY ASSURANCE AND CONTROL
Expert
FOOD QUALITY ASSURANCE AND CONTROL
Expert
MENU ENGINEERING
Expert
MENU ENGINEERING
Expert
CONCEPT ARTS
Intermediate
CONCEPT ARTS
Intermediate
GROSS PROFIT
Expert
GROSS PROFIT
Expert
BUSINESS PLANNING
Expert
BUSINESS PLANNING
Expert
GOVERNANCE
Expert
GOVERNANCE
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
STOCK CONTROL
Expert
STOCK CONTROL
Expert
Customer Service
Expert
Customer Service
Expert
Training
Expert
Training
Expert
Hotel Management
Expert
Hotel Management
Expert
Business Development
Expert
Business Development
Expert
Administration
Expert
Administration
Expert
Project Management
Expert
Project Management
Expert
Sales Management
Intermediate
Sales Management
Intermediate
RESTAURANT OPERATION
Intermediate
RESTAURANT OPERATION
Intermediate
TEACHING
Intermediate
TEACHING
Intermediate
CREATIVITY
Intermediate
CREATIVITY
Intermediate
SYLLABUS DEVELOPMENT
Intermediate
SYLLABUS DEVELOPMENT
Intermediate
EXECUTIVE LEADERSHIP
Intermediate
EXECUTIVE LEADERSHIP
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
HOTEL AND RESTAURANT MANAGEMENT
Intermediate
HOTEL AND RESTAURANT MANAGEMENT
Intermediate
EVENT CATERING
Intermediate
EVENT CATERING
Intermediate
SUPERVISORY SKILLS
Expert
SUPERVISORY SKILLS
Expert
BOOKS
Expert
BOOKS
Expert
COST CONTROL
Expert
COST CONTROL
Expert
FRONT OFFICE
Expert
FRONT OFFICE
Expert
HIRING
Expert
HIRING
Expert
MICROCOMPUTERS
Intermediate
MICROCOMPUTERS
Intermediate
MICROSOFT OFFICE SPECIALIST
Expert
MICROSOFT OFFICE SPECIALIST
Expert
Planning
Expert
Planning
Expert
People Management
Expert
People Management
Expert
Operations Management
Expert
Operations Management
Expert
Micros
Expert
Micros
Expert
Menu Development
Expert
Menu Development
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Staff Training
Expert
Staff Training
Expert
Accounting
Intermediate
Accounting
Intermediate
Restaurant Marketing
Intermediate
Restaurant Marketing
Intermediate
Problem Solving
Expert
Problem Solving
Expert
Team Management
Expert
Team Management
Expert
Coffee
Expert
Coffee
Expert
Restaurant Management
Expert
Restaurant Management
Expert
QSR
Expert
QSR
Expert
Customer Focus
Expert
Customer Focus
Expert

اللغات

العربية
متوسط
الانجليزية
متمرّس
الهندية
متمرّس
الأوردو
متمرّس

التدريب و الشهادات

التدريب
Sales & Marketing
Grand Hyatt Hotel Dubai
Sep 2013

الهوايات

  • Listening To Music
    Received 2nd position in the School music competition