Houda Lakhrach, Customer Service

Houda Lakhrach

Customer Service

Information Telecommunication Center SFAX

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, Information Technology
Expérience
2 years, 3 Mois

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Expériences professionnelles

Total des années d'expérience :2 years, 3 Mois

Customer Service à Information Telecommunication Center SFAX
  • Tunisie - Sfax
  • janvier 2013 à mars 2014

Customer Service and Call Center
Telecommunication Network Customer Service in charge

TELECOMMUNICATION NETWORK à Tunisie Telecom
  • Tunisie
  • janvier 2012 à décembre 2013

Information Technology
Network performance quality control and network infrastructure setup, Computer science application

Éducation

Baccalauréat, Information Technology
  • à University of Monastir
  • juillet 2011

The University of Monastir’s proud heritage of academic excellence dates back to its founding in 2004 (Decree n° 2102 of 2004). Its foundation was part of the reform that the Tunisian university educational system perceived. Its creation aims at developing the service quality under decentralization, by improving the efficiency as part of a new approach that takes into account the scientific, academic and social considerations. Over the years, The University of Monastir grew and prospered, becoming one of main components of the university landscape in Tunisia Today, the University of Monastir is serving around 16.000 students annually in 16 institutions distributed among the governorates of Monastir and Mahdia. All of them are well rooted and contribute generously in the innovation of modern Tunisia proving that the University Monastir is certainly a valuable asset playing an important role to avail the overall knowledge of the society .

Etudes secondaires ou équivalent, Science
  • à Bir Ali Secondary School
  • juillet 2008

courses: Bir Ali Higher Seconday Secondary Level •Bir Ali Secondary

Specialties & Skills

Management
Teaching Skills
Customer Service Management
Call Center Management
Data Administration
CONFIGURATION MANAGEMENT
CUSTOMER RELATIONS
DATABASE ADMINISTRATION
LANGUAGES
MICROSOFT WINDOWS 2000

Langues

Arabe
Expert
Anglais
Expert
Français
Expert

Formation et Diplômes

Certificate in Strategic Personnel Training (Certificat)
Date de la formation:
March 2012