Senior Sales Executive
Chalhoub Group
Total years of experience :13 years, 6 Months
Build customer loyalty by providing a luxury customer service.
•Keep the communications opened with the customers, always stay in touch with them, sending them cards in the special occasions, informing them about the new fashions in the accessories world and always seeking their feedback.
•Invite all the VIP customers to the internal & external events.
•Provide an expert styling advice to my customers based on their fashion choices and the trend of the market
•Train, evaluate and support new Joiners.
•Involved in setting the plans for the instore events.
• Maintain the market shares as per the management suggestions.
•Support all the sales team members in order to achieve their targets.
•Execute all the action plans set by the store manager in order to achieve the targets .
•Being incharge during the store manager absence.
•Attend all the trainings for the new launches to be always updated and share the information with the rest of the team
Demonstrating and implementing a practical understanding of sales technics.
•Ensuring that appropriate action is taken to satisfy the customers and reach win-win situation.
•Maintaining an up-to-date knowledge of available products.
•Working quickly and accurately in time-pressured conditions;
•Taking detailed notes and photographs of work, maintaining an up-to-date portfolio of work
•Keep up to date competitors activities report (new launches, events, promotions …etc).
•Maintain a strong rapport with the clients (internal & external) in order to enhance the sales processes
•Providing a special customer service to all the clients and keep a record of the VIP customers.
•Stock management to avoid OS situation.
PROJECTS & EVENTS DONE WITH Swarovski
•Swarovski Fashion Show Dubai 2015
•Opening Swarovski MCC Dubai 2014
•Reopening of Swarovski The Dubai Mall (after renovation) 2016.
•Attend all the merchandising training with Swarovski middle East (VM ambassador