WIRELINE TECHNICAL AND SALES MANAGER
NaftoServ Energy Services
Total years of experience :16 years, 10 Months
- Sales Strategies: I am responsible for developing and implementing strategies to enable the company to gain ground as a preferred service provider in the Oil & Gas service space, focusing on building a solid technical team, developing collaborations with local and international partners, and infrastructural expansion.
- SWOT: Perform market intelligence to guarantee accurate contract market share and prospect new opportunities for direct sales/services;
- Business Growth: In charge of the preparation of bids, tender responses, and sales proposals for the Wireline Business Unit in Kuwait and Iraq by developing assertive bidding pricing strategies to meet customer expectations and maximize the company's profits;
- Launch Customer Support Practices: Devised Standard work procedures that optimize the customer experience enhanced 25% of overall customer satisfaction.
- Delivering Customer Projects: Improve Service delivery by 50% by defining a success plan with clear outcomes and assuring clear communication across Customers, business partners and operational resources.
- Leading Technical Operations Teams: Turned negative P&L to profit by decreasing 35% overtime by providing cross-training between team members, reducing redundancy by distributing department workload during tight project deadline periods.
- Operational Strategy Development: Devised and deployed short and long-range strategies to grow profitability and accomplish objectives through operational excellence (increased income before Tax by 10 % QoQ).
- Growth: Delivered new sales opportunities by re-capturing lost business, replacing competitors, and selling new products to existing customers (10% growth YoY).
- Customer Engagement: Delivered positive experience by implementing effective quality assurance practices and performing quality & safety audits which boosted client satisfaction rates 85%.
- Management Leadership: Managed two districts in South Pakistan. Oversaw all aspects of operation, finance and personnel. Led two teams in two locations of 20 Wireline field engineers, 100+ operators/support staff, 12 logging trucks.
- Cost Management: Reduced the break-even point by 15% YoY by Decreasing the amount of fixed & variable costs/expenses, renegotiating with vendors, regaining former business partners, and replacing competitors.
- Resource Management: Increased resources utilization rates from 40% to over 80% by driving organizational effectiveness, succession planning, workforce management, talent acquisition, training and development.
- Promoted in 6 months to lead all wireline operations in Syria. Generated $2M+ in revenue. Inspired and motivated large
teams of 50+ direct and indirect staff to deliver critical business outcomes for customers’ projects.
- Risk Management: transferred 75%of total assets to other countries and shut down entire operations due to critical security
concerns.
- Process Improvement: Upgraded standard work instructions & workflow to control spending and enhance the service
quality; this led to improving service quality in the location by reducing the number of failures by 40% YoY.
- Injury-free operations: Guaranteed injury-free operations in a fast-paced environment by ensuring strict adherence to safety guidelines.
- Team Development: Coach/mentor new hires and teams to resolve customer technical issues ranging from general guidance to technical deep-dives, identifying and solving simple and complex issues.
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