Total des années d'expérience: 31 Années, 9 Mois
avril 2012
A À présent
Service Delivery Leader /Project Manager
à ibm
Lieu :
Canada
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Define and initiate projects, and assign Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Coach, mentor and lead personnel within a technical team environment.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Define and initiate projects, and assign Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Coach, mentor and lead personnel within a technical team environment.
janvier 2000
A À présent
Sales Executive
à Decolight Trading Co.
Lieu :
Émirats Arabes Unis - Dubaï
· Preparation of quotations, Follow-up of major projects. Preparation and Execution of Lighting submittals for the contractors and clients based on projects (Residential & Commercial Buildings, Hotels, Labour Camps, Warehouses, Car Showrooms), Proposing lights as per the specifications and even alternatives source to meet clients budget. · Coordination with sales force assisting them in preparation of Quotations, Attending inquiries, visiting sites and assisting clients in their lighting requirements. Attending Sales Meetings, Preparation of Project reports, Sales reports. · Studying and executing lighting drawings, Proposing Lights requirements based on Lumen Calculation (Lighting Lux Level Study) for projects i.e. commercial buildings, shopping complexes, residential towers, villas, showrooms etc..
janvier 2008
A juin 2012
Service Request Lead
à Computer Science coorporation
Lieu :
Canada
• Responsible for the whole life of the incident from creation till closure
• Participated in Process enhancement calls and interview
• Identified broken processes and passed the info to SDMs
• Participated in DSRs and other management meetings representing Workflow team
• Made sure tickets are assigned to the correct group
• Assuring tickets follow our standard Escalations
• Contacts Resolver Groups / Contact the customer and provide an update
• Ensure Service Agreements are maintained
• Communicating with helpdesk and made them aware of outages and updating Board and doing Broadcasting
• Daily Service Review meeting with Ingersoll Rand Management discussing all the issue with the Service request.
• Following up with the Tower Lead to close the old service request backlog.
• Preparing a daily report showing the up to date situation of the service request.
• Coordinating with other team lead in Ingersoll Rand account in order to make sure that the client is satisfied with our services.
• Participated in Process enhancement calls and interview
• Identified broken processes and passed the info to SDMs
• Participated in DSRs and other management meetings representing Workflow team
• Made sure tickets are assigned to the correct group
• Assuring tickets follow our standard Escalations
• Contacts Resolver Groups / Contact the customer and provide an update
• Ensure Service Agreements are maintained
• Communicating with helpdesk and made them aware of outages and updating Board and doing Broadcasting
• Daily Service Review meeting with Ingersoll Rand Management discussing all the issue with the Service request.
• Following up with the Tower Lead to close the old service request backlog.
• Preparing a daily report showing the up to date situation of the service request.
• Coordinating with other team lead in Ingersoll Rand account in order to make sure that the client is satisfied with our services.
août 1999
A janvier 2000
Sales Executive
à Interplast
Lieu :
Émirats Arabes Unis - Sharjah
· Reporting to the Sales Manager, Preparation of Quotations, and Follow-up on customer inquiries, Preparation of daily progress to evaluate the target.
janvier 1999
A août 1999
Production Planning Executive
à Tarek Bin Zeyad Card Company
Lieu :
Syrie - Damas
· Supervising the Machines and Workers, Follow-up of orders production, transferring the Factory programs from Dos to Windows.
juillet 1992
A décembre 1998
Broker
à Daas Tannous Insurance and Reinsurance Agency
Lieu :
Syrie - Damas
Daas Tannous Insurance and Reinsurance Agency - Damascus, Syria.
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