Commercial Sales Supervisor
Fasttelco
Total des années d'expérience :14 years, 4 Mois
Commercial Sales Supervisor
Responsible for the Call center, telesales, Customer Care and Retention.
Managing 20 Agents and 2 team leaders. Coaching, training, selling and Customer service.
In/Outbound Team Leader
Responsible for 12 Customer service representatives, Coaching, Training, Selling skills and Service Quality and Responsible for a team of 4 full time agents coaching, selling skills, service quality and Training.
Plus bank surveys and Branches Service Officers, Relationship officers and Private banking officers Quality evaluations.
Tele Marketing Team Leader
Responsible for a team of 30 clerks ( Part-Timers ) coaching, selling skills, service quality and Training. Sales and Quality targets were achieved.
Inbound Team Leader
Responsible for 15 Customer service representatives, Coaching, Training, Selling skills and Service Quality
Retention Team Leader
Responsible to a Team of 15 Retention specialists, receiving clearance certificates from branches, credit cards cancellations, plus bank surveys and Branches Service Officers, Relationship officers and Private banking officers Quality evaluations.
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