houssem mehouachi

Diagnosed and resolved hardware, software, and network issues for end-users, ensuring minimal downtime and smooth operations through on-site and remote support for desktops, laptops, and mobile devices. Managed Windows and Linux operating system installations, updates, and configurations, installed and configured ERP clients including Microsoft Dynamics NAV (Navision) and engineering software such as Revit, Tekla, and SolidWorks, and administered Active Directory user accounts. Deployed and managed the GLPI ticketing system with asset tracking and workflow automation, administered the Microsoft 365 environment including Exchange Online, Teams, SharePoint, and OneDrive, and managed user lifecycle, licensing, and security policies. Configured Microsoft Intune for device management, implemented Conditional Access and Multi-Factor Authentication (MFA), and developed an internal HR web application using Next.js, React, and PostgreSQL. Automated recurring IT and administrative tasks with Python and AI-powered tools, configured Cloudflare Zero Trust tunnels to securely publish internal services, implemented backup and disaster recovery procedures for Dynamics NAV and SQL Server environments, and monitored system performance while conducting preventive maintenance to ensure reliable network connectivity.

Diagnosed and resolved hardware, software, and network issues for end-users, providing on-site support for desktops, laptops, and mobile devices. Managed operating system installations, updates, and configurations across Windows and Linux environments, while administering user accounts and access permissions through Active Directory.

Diagnosed and resolved hardware, software, and network issues reported by customers, replacing and configuring defective components to restore full system functionality. Performed data recovery and backup operations using specialized tools, installed and updated operating systems, drivers, and antivirus software, and deployed network infrastructure including RJ45 patch panels and outlets. Also provided customers with recommendations on hardware upgrades based on their requirements and budget.

Monitored and maintained industrial information systems and network infrastructure, ensuring reliable operation and performance. Diagnosed and resolved hardware and software failures, minimizing downtime and providing technical support to maintain business continuity.