هويدا مطر

• Organizes the allocation and distribution of the equipment.
• Identifies needs and selects suppliers.
• Delivers training in equipment handling and draws up operating procedures.
• Monitors what reinforcements are required in terms of equipment, and advises on purchases.
• Is responsible for setting up and running the supply chain.
• Coordinated with internal and external partners to ensure timely and accurate delivery of goods.
• Creates and maintain database records to track delivery timelines and customer order histories.
• Negotiate favorable shipping rates and terms with carriers and vendors.
• Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and
managers.
• Opened, sorted, and distributed incoming messages and correspondence throughout the
department.
• Greeted visitors and determined the appropriate point person and meeting time for their specific
situations.
• Recorded, transcribed and distributed meeting minutes.
• Typed drafts, memos, emails and prepared weekly reports for management.
• Maintained utmost discretion when dealing with sensitive topics.
• Managed travel and expense reports for the team members.

• Welcomed and checked in guests, ensuring a smooth and friendly arrival experience.
• Handled front desk operations including room assignments, guest registration, and check-out
procedures.
• Responded to guest inquiries and resolved issues promptly to maintain high satisfaction levels.
• Managed phone calls, email correspondence, and in-person requests professionally and
efficiently.
• Coordinated with housekeeping and maintenance teams to fulfill guest needs and room
readiness.
• Processed payments, maintained accurate records, and balanced cash drawers at end of shifts.
• Provided information about resort amenities, services, and local attractions to enhance guest
experience.
• Logged and followed up on guest feedback, contributing to service improvements and positive
reviews.
• Ensured reception area remained clean, organized, and welcoming at all times

• Answering inbound calls regarding queries with the ability to deliver excellent experience.
• Actively listening to the customer and getting all the information from the customer to resolve their queries.
• Organize internal activities to uplift people experience and spirits.

• Responsible for all cash operations issues (security, accuracy, audits).
• Accurate inventory control and stock take handling.
• Handle daily cash (millions amount).

• Handling all customers requests.
• Provide high quality of aftersales service. First visit
resolution implementation.
• Upsell and cross-sell Vodafone products and services.
• Handle the stores floor in high traffic times.