Technical Associate (NOC Engineer)
Allied Digital Services Ltd.
Total years of experience :1 years, 0 Months
Job Profile:
• Respond to tickets opened by routine alarms and network issues
• Remote access into customer networks following customer-specific procedures to confirm connection and power
• Work with customer to perform troubleshooting of outages to determine if issue is telecom, power, cabling or equipment-related
• Instruct customer on how to clear alarms and/or reset equipment
• Update ticket status in Network Operating Center systems
• Manually open tickets if necessary
• Follow established internal escalation procedures to assign non-routine or equipment-related tickets to higher-level Customer Support Technicians
• Provide help desk support for VPN issues. Verification of passwords and authentication of tokens
• Prepare reports and perform backup activity on scheduled basis
2008 - 2012 BE in Electronics & Telecommunication Engineering from Mumbai University, Distinction - 75.86% 2006 - 2008 HSC Vocational (Electronics) from Maharashtra State Board, Distinction - 88.89% 2006 SSC from Maharashtra State Board, Distinction - 86.27%