Departmental Head/Incharge HR
The Bank of Khyber
Total years of experience :15 years, 2 Months
1. Organizational Development
• Closely worked with Group Head HR as Group Coordinator HR to carry out following OD activities during year 2014-2015 by engaging HR consultants.
i. Revision and updating of HR Rules of the Bank by separating HR Policy Manual and HR Procedures Manual.
ii. Review of Job Description and Development of Key Performance Indicators.
iii. Development of new performance Management system by shifting towards specific KRAs & KPIs from existing generalized performance evaluation.
iv. Rationalization of Compensation structure and reward system.
v. Development of Fraud control policy
vi. Implemented new Organogram of the Bank in phases manner.
vii. Implemented Biometric Attendance system in the Bank to ensure punctuality and regularity.
2. Training & Development
• Conducted TNA (Training Need Assessment) for the first time in the Bank of Khyber of around 1000 staff.
• Prepared customized individual based Training Layout for the year.
• Revised and updated pre and post training evaluation to measure the training effectiveness.
• Initiated and implemented Online Training setup to provide training on AML/CFT even to remote area branches, for the first time in BoK.
• Aligned Succession Planning policy and plan with the employee and Key Executive Development programs to effective fill the skill gap in time of need as well as prepare for the future challenges.
• Conducted learning sessions to develop understanding of the new performance Management system based on KPIs which implementation is scheduled from January 2016.
3. Compensation & Benefits Administration
• Preparation and updating of Compensation & Benefits related policies.
• Development and Revision of Pay Scales and related allowances
• Processing/supervising of Proposal of Compensation/Incentives of all staff
• Preparation of Agenda to HR & Remuneration Committee of the Board regarding Incentives and Benefits approvals
• Preparation of Salaries and Benefits Strategic as well as annual Budget for approval of the Board.
• Incorporation of clause in Service Rules regarding Compensation, pay & benefits.
• Preparation of various nature of proposals & reports.
4. Performance Management
• Circulation of Annual Performance Appraisal Forms.
• Collection and supervising of entries to system regarding PER Ratings
• Preparation of Summaries and comparison chart to illustrate Bell Curve implementation.
• Announcements of PER Ratings and related incentives.
• Initiation of Promotion Exercise and according approval from HR & RC regarding Selection & Promotion Committees for Annual promotions.
• Ensuring transparency and concreteness in the Promotion lists and in accordance with the set criteria.
• working on new performance Management system which is based on KPIs (Key Performance Indicators) shifting from a generic approach to specific approach.
• Development of KPIs for all positions.
• Reviewing and updating of JDs of all position.
5. Corporate Affairs
• Preparation of agenda items for HR Committee Meetings, drafting of Minutes of the committee and ensuring compliance of the minutes.
• Compliance of the decisions of the Board of Directors pertaining to HR Group.
• Compliance of the decisions of Management level committees, pertaining to HR.
• Coordination and compliance of Internal/External Audit and SBP Audit related to HR matters.
• Correspondence and liaison with Provisional and federal Govt department in issues pertaining to HR.
• Reviewing and Updating of HR Manuals,
• Looking after of all issues of Human Resource Management submitted for approval/consideration of Group Head HR.
6. Other some Key HR activities
• Drafting of HR related Policies/procedures and circulars.
• Introduction and initiation of Employees Engagement and development programs.
• SBP correspondence regarding Human Resources of the Bank
• Recruitment & Selection
• Proposal drafting and correspondence with Regulatory authorities.
• Liaison with Board and Board Committees members.
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Highlights
• Spearheaded an initiative to successfully deliver 'due diligence’ for the recruitment cycles conducted between 2010 and 2012, in collaboration with the Group Head and Board of Directors sub-committee.
• Strategized the HR Transformation and Re-engineering projects in a structured manner by developing strict and robust point-based evaluation criteria for the selection of HR Consultants.
• Led the training function within the bank, and played an instrumental role in training 150+ staff members through the Online AML / CFT Training program, within a short span of 4 months.
Key Responsibilities
HR Strategy
• Guiding the overall provision of HR policies and programs for the entire company in accordance with market trends, bank’s activities, and applicable government regulations.
• Managing the review and updation process for revising / revamping existing HR Manuals, with an approach to promote the best interests of the bank, and achieve the mission statement.
• Assessing the need to implement new / additional operational policies, following structuring, drafting, and circulation of such policies across all branches of the bank.
Performance Management
• Handling all aspects related to performance management, including setting up departmental KPIs, designing robust MIS, and analyzing banking operations on a regular basis.
• Led the preparation and maintenance of requisite reports to carry out departmental functions and providing periodic updates to the management to track strategic goal accomplishment.
• Conducting the critical exercise of employee performance appraisal on an annual basis, revising compensation & benefits individually, based on the measurable performance of staff members.
People Management
• Supervising recruitment as the critical success element of the HR department, handling front-end needs analysis, job postings, candidate sourcing, interviewing, and employee on boarding.
• Chalking out and delivering comprehensive training and development programs based on extensive need and skill-gap analysis, for the banking staff from all departments.
• Functioning as a key decision maker in defining incentive and benefits packages for the staff, and controlling the financial impact of calculated expenses on the bank’s cash reserves.
Liaison & Communication
• Developing and communicating the point wise agenda for HR Committee and Board of Directors Meetings, recording Minutes of Meetings during these sessions, and ensuring adherence to company policies.
• Handled the critical responsibility of maintaining SBP correspondence about the Human Resources of the Bank, as per the guidelines issued by BPD Circular.
• Liaising with the Board of Directors, Board Committee Members, and Business Heads of the bank in relation to mission critical HR issues, branch discipline, public statements etc.
Key Responsibilitiesu**
Client Servicing
• Managed day-to-day administrative and accounting responsibilities by organizing and coordinating various banking services of HBL.
• Spearheaded the banking operations team to effectively high quality financial services to clients, and maintain healthy relations to create repeat business opportunities.
• Promoted and established a customer-centric service culture at the Peshawar branch by implementing new initiatives to motivate staff members.
Banking Operations
• Involved in monitoring the process of evaluating transaction reports and accounts balance for accuracy and clarity, in line with the set guidelines.
• Ensured that all the employees in the branch are aware of the bank’s goals, and duly work in accordance with the policies laid down by the bank.
• Managed client data security and made sure that it is protected against fraud by enforcing access rights and verification levels throughout.
People Management
• Set up the workflow for the branch’s banking operations, and provided assistance and support to members for the seamless execution of all processes.
• Delegated specific tasks to team members, provided timelines for delivery, and followed-up on their progress for prompt completion.
• Assessed the performances of individual banking staff members on a periodic basis, analyzed scope for improvement and provided constructive feedback.
Key Responsibilitiesu**
• Conceptualized and executed day-to-day operational and administrative tasks of the security services agency, in line with organizational objectives.
• Managed various facets of administration, including the development of documented procedures for various functions, renewal of policies etc.
• Assessed in setting up robust operational processes, with focus on delivering optimum service quality to the agency’s customers.
• Handled liasioning and collaboration activities within and outside the company, in order to resolve crisis areas, employee affairs, customer issues etc.
• Coordinated with the senior management and HR Team for the recruitment, selection, joining, and training of new employees in the company.
• Procured office supplies, monitored accounts and invoicing operations, handled banking transactions, and strategically managed the company’s facility.
Previous Assignments u**
• 6 Months, Visiting Faculty Member, ICMS
AIBP ( Associateship of IBP) A Renewed Banking Certification from IBP ( Institute of Bankers Pakistan)
Professional Development Certifications • 2015: Certified Compensation & Benefits Manager, Carlton Advanced Management Institute USA & Middle Earth HR, India • 2014: Certified Human Resource Practitioner, Concord Certifications Corporation, Canada • 2013: Diploma in Human Resources, Alison, Ireland Online Certifications • Fundamentals of Human Resource, www.alison.com of Ireland under Certificate No. 227-1072840 • Certified Rank Sheet Professional in Core HRM and Core Recruitment, www.Ranksheet.com of India • Fundamental of Project Management, www.alison.com of Ireland under Certificate No. 210-1072840 • Fundamental of Operation Management, www.alison.com of Ireland under Certificate No. 194-1072840 • Creating Meaning for Employee, www.alison.com of Ireland under Certificate No. 428-1072840 Trainings • Dec 2011 – Jan 2012: The Bank of Khyber, MTO Training at National Institute of Banking and Finance (NIBAF), Islamabad • Jun 2011: Branch Banking Operations at HBL, Islamabad • Aug 2009: Retail Banking Officers Programme at HBL Seminars & Workshops • 2014: 1-day workshop on Human Capital Management Analytics by Zahid Ali Mubarak, CEO HR Matrics, and President SHRM Pakistan forum. • Wilderness Challenge – Cultivation Leadership & Potential by M/S Team Possibilities Pvt Ltd