Marine Operations Executive
A.P. MOLLER-MAERSK GROUP
Total years of experience :9 years, 9 Months
To achieve maximum efficiency and productivity in port operations, it is crucial to coordinate with local authorities and terminal operators to optimize berthing line-ups. By doing so, I have successfully achieved targeted productivity while emphasizing operational excellence and contingency planning. In addition to this, I manage agency activities to align with target port stay times, which is essential for ensuring cost-saving and operational efficiency. I supervise data quality and establish streamlined data flow processes with vendors to provide timely feedback on cargo execution in Myanmar. As a part of my duties, I act as a backup for local EQU tasks and support the function manager on ad hoc projects and reports. Finally, I ensure timely vessel departures with targeted terminal productivity and foster teamwork to achieve overall port operations. With my exceptional time management skills, I have consistently achieved success in this field.
I have a proven track record of successfully leading customs clearance operations while ensuring full compliance with regulations. My expertise in designing and implementing logistics solutions has led to a significant improvement in customer service and satisfaction. I enjoy collaborating with various teams within the organization, including customer service, warehouse, sales, and product, as well as external partners like customers, vendors, customs, ports, etc. I strive to deliver exceptional end-to-end service to customers and take pride in executing the team's transport strategy. I am a critical player in strategic planning, budgeting, and time management. Working closely with the Logistics Manager, I have achieved budgetary targets, negotiated rates, and maintained strong customer relationships. I take complete ownership of all solution operations activities related to customs clearance and always exceed expectations in delivering results.
As a professional in the tourism industry, it is my responsibility to communicate assertively with customers to fully understand their needs and wants. I proactively facilitate arrangements that are mutually beneficial for both the customers and the company. My focus is on developing loyal customers through top-notch, friendly service, which in turn, leads to increased sales. I am highly effective in communicating with customers, allowing me to understand their travel preferences and deliver exceptional service that surpasses expectations. I am skilled in cultivating strong partnerships with suppliers to ensure positive relationships that benefit all parties. My expertise in coordinating operations for Destination Management and MICE events, coupled with my ability to adapt to diverse customer and supplier demands in the dynamic tourism industry, has enabled me to play a key role in ensuring seamless operations and satisfaction for all involved.