Business System Analyst
Saudi Aramco - Jatco
Total des années d'expérience :13 years, 4 Mois
Provide cybersecurity awareness sessions and design videos along with scenario cards
Conduct analysis of Data Leakage Prevention by reviewing the reports generated by the system
Coordinate with the IT Help Desk for some inquires
Follow up with the users to complete the mandatory IT courses
Adhere to the policy and procedures to be followed by new users to gain access to Aramco's network
Coordinated between the IT Team Member to Upgrade HO Network infrastructure with 10G speed
Key member in Data Center Project to save the company data and to centralize the IT services across the group
Designed and implemented New Help desk system to control and monitor IT support
Key member in implementing centralized IP Telephony system with Billing system to connect all branches, which reduced communications costs by 30%
Designed and implemented New Help desk system to control and monitor IT support
Developed and wrote operational policy and procedures for the IT department
Coordinated activities in support of user training and assistance requests for all programs
Monitored assistance efforts periodically and provided assessment reports to management on status and recommendations for improvement
Contacted with users and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently
Designed Service Catalog for IVR Services
Project Coordinator for IVR Projects
Working at a Contact Center Support Department as a Senior System Technician
Team Leader: ensuring the department's tasks were finalized within deadlines, guided the team, attended department meetings, and generated reporting to high management
Project Coordinator/Analyst for Corporate plan
Working at Riyadh Bank in Planning & Control Department as a Planning Coordinator/Analyst
Project Planner for new changes (both minor and major) using Agile methodology