Sales Executibe
veloche
Total des années d'expérience :2 years, 6 Mois
Develop new strategies for customer retention activities.
* Respond to customer queries and address service complaints in a timely
manner.
* Work with Sales Manager in implementing sales promotion activities.
* Track contracts that are soon to be expired and contact customers for
renewals.
* Develop product presentations and demonstrations to customers.
* Analyze customer feedbacks and develop new techniques to ensure customer
retention.
* Provide excellent customer services and ensure customer satisfaction.
* Build positive working relationships with customers for repeat businesses.
* Explain customers about new products and benefits.
* Make sales calls to existing and new customers for business growth.
* Perform customer negotiations and reach a fair conclusion from both
business and customer perspectives.
Go talk
To gain an accurate picture of the business in terms of budgets and sales
expectations.
* Responsible for collecting up-to-date information on the status of orders
from various company branches and the number of sales attained.
* To do field telephone and email sales inquiries from suppliers or clients
* Keep accurate records of monthly and annual sales figures on a computer
database. Such information is crucial to ensure a business is on track;
failing to meet sales figures can have a devastating effect on its profits.
* To create detailed sales reports to present to management or potential
investors
* Guides management by identifying weak areas and initiating ideas to adapt
future sales strategies.
Audit calls, chats and email. Provide coaching and feedback to employees to
avoid D-sat on the emails
• Train and mentor new employees who join the company
• Cascade the updates about the process on daily basis
• Conduct refresher training based on MIS report and customer feedback
• Conduct Train the Trainer (TTT) session for trainers and team leaders
• Identify training gaps in the team and develop a plan with training Manger
for retraining sessions
• Coaching and mentoring agents for higher encourage performance
• Ability to work on and prioritize multiple projects
• Ability to solve problems and identify opportunities
• Have been appreciated from the superiors and clients for good process
knowledge and timely delivery of the updates
• Support rider’s queries related to bank account, payment profile and rating
issues
• Help users with their account related issues, trip details, trip estimates
• Maintain TAT, accuracy and maintain process metrics
• Deliver excellent customer service while working with customers on a daily
basis for various new and on-going queries
Customer service via phone and chat
• Provide support to the agents who take chats
• Take daily sessions for the agents to cascade process related updates
• Ensure basic hygiene of the team in terms of punctuality and process
accuracy
• Handle escalations as and when needed
• Mentor the new employees who join the team
• Handle daily business meetings with the clients and On-shore teams
• Reporting daily activities, weekly and monthly team updates
• Suggest process improvisation methods to the
(SSC)-