Dalia Ahmad, customer care aggent

Dalia Ahmad

customer care aggent

Icity

Lieu
Koweït - Hawali
Éducation
Baccalauréat, management
Expérience
15 years, 11 Mois

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Expériences professionnelles

Total des années d'expérience :15 years, 11 Mois

customer care aggent à Icity
  • Koweït - Al Koweït
  • Je travaille ici depuis mars 2017

Manage and resolve customers complaints.

Respond to emails and provide all information .

Leading customers how to shop online from different applications .

Manage and resolve customers complaints.

Making orders online for customers (starting from grocery till electrical appliances)

Complete call logs .

Providing surveys for any cancelled orders or complained reports .

Following up the updates for any new technological item is available company website or in stock .

customer service / marketing à icity
  • Koweït - Al Farawaniyah
  • Je travaille ici depuis mars 2017

Attending calls, making orders online for customers,
following up orders who customers made online,
solving customer problems through phone calls.
Supporting marketing team and doing their role while weekends and public holidays .
Supporting the Social media on weekends and public holidays .
Prepare refund by store credit to customer through their accounts in applications to be able to purchase and doing new orders .
Giving full information to customers about how to make orders online and explain about our products and services .

customer care group à medsol part of gulf healthcare international
  • Koweït - Al Koweït
  • novembre 2016 à mars 2017

1-Sending mails from / to the external laboratory in different countries out of Kuwait.
2-Suggesting the tests for patients and explaining the results of report
3-Handling phone calls and dealing with patients by phone (limited explanation about their result , giving prices)
4-Sending the results by email to the patients.
5- Filing reports internal and external tests.

cost accountant à sinai cement company
  • Egypte - Le Caire
  • avril 2004 à juillet 2012

-Preparing daily, monthly, semiannual and annually general ledger reports.
-Inventory control card.
-Preparing cost list.

Éducation

Baccalauréat, management
  • à modern academy in maadi cairo
  • septembre 2003

Specialties & Skills

Langues

Anglais
Expert

Adhésions

shooting club at dokki - egypt
  • membership
  • October 1994

Loisirs

  • volunteer working ,reading ,traveling , design