IT & Business Consultant
Confedintial
Total years of experience :21 years, 1 Months
Improve / provide Business & Management Development for Existing companies.
Business matching for existing client & potential companies. & project managment for them.
Consulting in Business Solutions for IT & Business in General.
Business Plans - prepare, review, legal & financial feedback.
Propose, Design & develop or supply IT Solutions & IT Support for clients.
- Escalate IT critical issues to the IT Manager where necessary.
- Perform miscellaneous job-related duties as assigned by the IT Manager
- Attend the Company Activities & exhibition to provide IT support & Coordinating.
- Diagnose and resolve technical issues & escalated to concern IT team.
- Undertake small to medium-sized IT projects as instructed by the IT Manager ( IT inventory, print management Solution, Windows 10, Service Management committee, It process & procedures)
- Provide IT technical support to Gasco HQ Employees.
- Support and maintain MS Server/Desktops and MS Exchange
- Setting up and configuring new laptops and desktops
- Install authorized software to laptops and desktops
- Ensuring security and upgrades are applied and kept up to date on desktops and laptops
- Antivirus installation to all desktops and laptops
- Fault-finding to laptops and desktops
- Reporting faults and maintaining logs on servers, desktops and laptops
- Ensure all logs for equipment and users are maintained.
- Setting up and configuring new core servers.
- Installing authorized software to core servers.
- Creating purchase requisitions for IT hardware/software.
- Ensuring all software purchased licensing is recorded and maintained.
- Setting up new users and disabling expired accounts in accordance with HR requirements.
- Providing technical support for MAC and PC.
- Provide assistance and support to colleagues in IT-related matters
- Ensure that a high level of customer service and support is provided to all internal and external customers
1. Develop and manage IT Policies & Procedures.
2. Supervise and monitor all IT Teams tasks.
3. Handel, oversee, get and receive all the Technical reports from IT Support Technicians.
4. Undertake and edit the Company Website.
5. Managing the Company Mail server and Control the email accounts.
6. Plan & Manage the Exchange Server & share-point for the Company.
7. Supervise & develop the work process in the Control Room-Call Centre System.
8. Plan & Follow-up with the ERP Post Implementation.
9. Audit and handle MIS & ERP improvement cycle.
10. Execute processes and structure to support systems after implementation with IT and Other Departments.
11. Assist in new ERP system initial execution to follow up and resolve outstanding faults.
12. Monitor all employee requests and inquiries and ensure appropriate response to all
13. Monitor all issues and track same for resolution and administer all system hardware and software.
14. Manage all hardware Inventory and perform required repair and modification as per requirement.
15. Analyze all issues and escalate issues if required to Higher Management for resolution and assist to set up all necessary equipment.
16. Offer technical consultancy in specialty area to support project work.
17. Consult with users to get detailed requirements and define business processes.
18. Perform in-depth business needs and determine requirements to specify processes.
19. Collect and gain business requirements agreement and functional specifications.
20. Account to secure specification documents’ approval.
21. Understand and apply data modeling concepts.
22. Analyze business process to technical execution.
23. Get the Log sheet of all the PC & printers from the IT Support Team and review the action.
24. Liaising and communicating with external support company (i.e. CDW, Dell, HP, Best Software)
1.Lead the Contract Committee, to process with the new contracts and tenders.
2. Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
3. Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
4. Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
5. Develops negotiating and work strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
6. Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
7. Protects organization's value by keeping information confidential.
8. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
9. Organize big events like conferences and Exhibition, and build relations with possible clients.
10. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
11- prepare organization charts & job description, along with the target tasks.
12.preparing and finalizing all Tenders and required documents.
13. Prepare Price List and coordinate with the pricing committee.
Prepare documentation for and undertake pre-qualification exercises to determine supplier tender lists
14.Manage vendor registration and documentation, reviewing vendor documents for registration
15.On receipt of Scope of Works/Services, formulate the best tendering strategy depending on the type of contract, value and the time available. Prioritize the work and prepare a tender schedule for the complete tender process and agree with the user.
16. Develop Company HR policies & procedures, design the organization chart, and setup recruited criteria.
Responsible of Security permits for palaces for Contractor & consultants
مراقبة ومتابعة جميع التصاريح الامنية الخاصة بالقصور والجهات الحيوية في الدولة.
التعامل المباشر مع جميع عملاء والاستشاريين التابعين لبلدية ابوظبي.
التركيز على المستندات والتنسيق مع الادارات المختلفة في الدائرة
بالاضافة الى مهام ادارية اخرى
-Responsible of Time access control & Time Attendance.
- Handel all the contracts related to technical side & access system.
- Assist and support head of section, as team leader, to ensure the effective servicing of all aspects of the department business.
- Receive, respond to and initiate correspondence and other documents relevant to department/section business.
- Prepare agenda and reports for, attend and prepare minutes of meeting, Committees and take follow-up actions as requested.
- Work closely with manager & manager assistant to implement and monitor municipality policies and procedures and where appropriate make recommendations for change.
- Responsible of the accountable operation, management and provision of effective
administration systems and processes.
- Maintain secure and accessible deeds, plans, correspondence and other records and
documents relating to department functions.
- Work & lead team members to generate weekly, Quarterly and the Annual Report.
- Ensure an up-to-date knowledge of policies/procedures, services and relevant
legislation and attend appropriate courses to assist with this aim.
- Take responsibility for specific department contracts, events and projects as requested.
- Advise other team members and take responsibility for providing effective administrative
services to the department in the absence of the head of section.
- Represent the department as required and ensure good working relationships with other Municipality departments, and other government & local authorities.
- Carry out any other appropriate and relevant duties as Department Manager required.
- Assists in the planning, design, documentation, and implementation of various systems to include
desktop PC’s, servers, network equipment, and software applications.
• Monitors and maintains the use of the photocopiers and printers.
• Develops, maintains, and monitors procedures for all server backups.
• Monitors, plans, and coordinates the distribution of client/server software and service packs.
• Makes recommendations for new equipment and services to purchase and works with various vendors for procurement.
• Perform on-site and remote technical support.
• Assist in the organization and inventory of all hardware and software resources.
• Maintains excellent communication with the IT Manager on all tasks and projects.
• Creates and maintains good technical documentation.
• Performs other duties as assigned.
• Logging all IT problems and resolutions
• Assist in IT Manager in planning IT budget needs.
• Installs and tests computers and related network hardware in a LAN environment.
• Assist the IT manager in developing and coordinating future network replacement plans.
• Maintains network maps of all sites.
• Train employees with simple network troubleshooting techniques.
• Oversee network and server configuration maintenance and management
• Ensuring data is backed up on a regular basis using Backup Exec software
• Overseeing computer security and anti-virus updates etc.
• Providing IT support to computer users within the office
• Induct and train new staff on the computer systems and company policies
Merit