Humam Khalil

• Achieving the Sales Target.
• Ensure that the shop meets Damas Standard.
• Updating product knowledge of own products and competitor products.
• Ensure excellent display of customer service and achieving 100% Excellent Score for Mystery Shopper’s report.
• To keep the shop key safely under own custody ( if authorized by the management ).
• To clean entire shop, along with colleagues, including floors, counters, doors, windows, garbage disposal and all equipment.
• To clean polish and re-arrange all product display material in use or not in use and report to Supervisor excessive display material lying unutilized.
• To check for accuracy and proper functioning, weighing scales, calculators, Diamond Tester and all other equipment.
• Provide all required product and price information to the customer and effectively close the sale.
• Prepare invoices thoroughly without any corrections or over writing for all sales made.
• Ensure proper amounts of payments are received from the customer and proper change/balance amount are returned; ensure proper procedures are followed in case of Credit Card Sales.
• In case of non availability of product, understand the exact product requirement of the customer, record it in Promise Book/ Order Book and communicate the same to the Shop In Charge.
• Receive repair orders from the customer; understand exact requirements, prepare repair bags and ensure all repair bags are kept in the proper designated place; ensure all repair orders are entered in the relevant register and send to the Workshop.
• Prepare and submit the Daily Sales Report to the Shop In Charge.
• Participate in all stock-taking excercises.

• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans. Knows the credit policy of the hotel and how to code each reservation. Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations. Helps develop room revenue and occupancy forecasts. Prepares expected arrival list for front office use.
• Assists in preregistration activities when appropriate. Monitors advances deposit requirements.
• Handles daily correspondence. Responds to inquires and makes reservations as needed.
• Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.

• Responsible for handling Room Reservation for 3 Properties Intercontinental Hotel DFC, Crowne Plaza DFC and Intercontinental Residence DFC.
• Handling Restaurant Reservations for 7 main hotel outlets and Golf Reservation for Al Badia Golf Club-Ensure reservations are on correct date.
• Providing training to the new joiners.
• Making a good sale conversion and exceeding targets for the upselling.
• Responsible for providing travel guidance and packages according to the customer’s requirement and budget.
• Knowledge of all the Reservation Daily Task, including loading of rates in Opera System.-Good Customer Service Skills.

• Welcoming guests in a friendly and professional way
• Addressing and escalating customer complaints
• Providing information about facilities, programs and other services
• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards
• Provide reports, as required, for finance, housekeepers and management.
• Maintain personal knowledge by completing in-house training and workbooks.
• Always adhere to all company policies and procedures and licensing laws.
• Be involved and contribute at team meetings

• Customer service and product selling
• Responsible for knowing all aspects of each perfume to answer customer questions -responsible for processing financial transactions
• Doing inventory
• Cleaning the sales area and pricing merchandise