Human Baloyi

Key Responsibilities

Sales Support & Technical Consultation

· Provide pre-sales and post-sales technical support, including solution architecture for SD-WAN, LTE, submarine cable, and managed services.
· Collaborate with sales teams to design tailored ICT solutions that meet client needs and drive business growth.
· Manage quoting, proposal development, and contract negotiation processes.

Supplier & Stakeholder Liaison

· Conduct supplier due diligence and procurement management to ensure cost-effective, high-quality service delivery.
· Build and maintain strategic partnerships with telecom vendors, carriers, and enterprise clients.

Project & Service Delivery Management

· Oversee end-to-end telecom project management, from provisioning to after-sales support.
· Ensure strict regulatory compliance and high-pressure client engagement, resolving escalations promptly.

Data-Driven Performance & Reporting

· Provide sales performance analytics, pipeline forecasting, and CRM data to support decision-making.
· Generate reports to track KPIs, revenue targets, and operational efficiency.

Team Collaboration & Leadership

· Lead cross-functional teams, including technical presales and delivery units.
· Train and mentor junior staff on solution selling, network monitoring, and fault isolation.