Customer Service Agent
Mobilink Telecom GSM Pakistan
مجموع سنوات الخبرة :4 years, 0 أشهر
Key Responsibilities
•Execute functional and positive appearance in mobilink call centre
•Monitor Inbound calls service of customers and respond proficiently
•Introduce current implemented services and offers to customers
•Solve customer complaints and issues accordingly
•Adopt Key Performance indicators(KPIs) directed by the organization
Key Achievements
•Maintain the inbound calls target provided every day
•Achieves the satisfaction of work from the seniors
•Recommended by the management for efficient and positive attitude
Provide exceptional customer service to handle and monitor their requests, solve their queries and take care their needs and requirements
Hayoon Sports (Fitness wear Manufacturers) Pakistan
Key Responsibilities
•Acknowledge on front line guests, clients and prospectus customers
•Utilize interpersonal and communication skills while providing exceptional customer service
•Receive inbound and outbound calls
•Correspondence via emails and social media
•Manage the office decorum
•Co-ordination with office staff
Key Achievements
•Intellectual and positive behavior towards management and staff
market of automobiles accessories in a directed region
•Generate sales through phenomenal customer service by introducing products
•Met with retailers and solve their queries
•Collect payments, keep record and deposit in company account every week
Key Achievements
•Attain monthly targets directed by the company
•Employee of the month for generating leads
•Good character achieved by the boss