End user support Engineer
Emiraje Systems
Total years of experience :24 years, 9 Months
• Troubleshooting the problems reported or detected on various Operating Systems and networks in the least possible time
• Installing, Configuring and fine tuning various operating systems and applications for optimal performance.
• Answering user inquiries regarding computer software or hardware operation to resolve problems.
• Setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Managing Active Directory ( Adding user, deleting, moving)
• Managing Symantec Antivirus (adding client, updating the antivirus, Syn with the Active directory, Repost)
• Managing System Centre Service Manager SCSM ( Adding/deleting user, installing the web console, Reports )
• Managing System Centre Configuration Manger SCCM
• Managing Barracuda Web Filter
• Creating VM
• Create, delete, move user in the Exchange
• Using Microsoft System Centre Data Protection Manager (recover data, Reports, installing client, create group protection )
• Follow-up to ensure the problem doesn’t re-occur
• Identifying opportunities for improvement and suggesting constructive changes
• Focus on problem solving, troubleshooting, planning and implementing proactive procedures & systems while minimizing risks and incidents.
• Adopt customer focused approach to promote innovation.
• supporting and configuring WAN / LAN products such as routers, switches, and other networking products
• Implementing, supporting and configuring WAN / LAN products such as routers, switches, and other networking products.(Vlan, OSPF, EIGRP, RIP)
• Design Structured cables for different projects and ask the venders for quotations
• Follow up with the link provider regarding links such as lease line, Frame relay, ADSL, IP VPN, ISDN, 3G, Wimax
• Acting as Head of unite
• Managing a team of over 6 Network Engineer
• Performing routine audits of systems and software
• Manage the network unit budgets while I’m acting as head of unit
• Recommending and implementing improvements and efficiencies.
• Reporting to the IT Director
• Having excellent time management, confidentiality & communication skills.
• Provided management with suggestions for improving the department
• Assisting in communicating the business plan and monitoring, and reporting on, actual performance against plan
Projects Achievement:
*- Migrate 100 link such as Fram Relay, ISDN and leased line to IPVPN
*-design structure cables for more than 10 new locations
*-involve in designing of new Data Centre
• Initiate and negotiate Annual Maintenance Contract and support related financial issues with vendors and with other departments.
• Assistance to make the annual budget
• Managing Active Directory
• Managing Antivirus
• Acting as head of unit
• Evaluating new IT item such as(Desktop, Laptop, Printer, Scanner)
• Prepare weekly reports for the higher management
• Managing a team of 12 pc support engineer
• Providing technical support to the other engineers on escalated problems.
• Responsible for the recruitment and training of new staff
• Adept and handling day to day administrative activities in coordination with internal / external departments
• Ensure proper implementation of policies for organizational effectiveness
• Monitoring the expenses of the unit and developing process to enhance profitability
Projects Achievement:
*-Build internet zone for the public libraries
*- implement RFID technology for the public libraries
*- supervision of preventive maintenance project
• Troubleshooting the problems reported or detected on various Operating Systems and networks in the least possible time
• Installing, Configuring and fine tuning various operating systems and applications for optimal performance.
• Answering user inquiries regarding computer software or hardware operation to resolve problems.
• Setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Follow-up to ensure the problem doesn’t re-occur