Husain Ratlamwala

 Manage & Own the overall customer relationship for existing customers, as well as potential new customers.
 Meeting clients at corporate management level and showcase our wide range of product specifications at initial discussion, providing presentations and dealing effectively to close an open prospective lead.
 Responsible to do the product demo and presentations for the services available as required and requested in Government and Private sectors at higher management level.
 Maintain regular contact with current client base and increase market share while being accountable for controlled and non-controlled volume and revenue targets.
 Identify account needs, opportunities and key buying factors for existing customers, and formalize those into account plans and strategies.
 Identify and strategically develop new customers by value selling to match offerings to customer needs.
 Responsible for meeting existing customers for cross selling and get new services channelized along with existing service which can serve their organization in much efficient manner.
 Keep abreast of trade and economic developments, track competition activities and advice management on actions required.
 Manage sales pipeline, segmentation, and accurate forecasting.
Monitor performance against KPI and take corrective action where necessary.
 Support and handle sales team to achieve targets, develop new and repeated business.

 Resolving Client queries relating to computer (Hardware / Software) on phone, emails or either taking remote control of their computer.
 Guiding clients remotely to resolve the issue.

 Working for Barclays Bank Branch in Mumbai
 Resolving customer queries related to their bank accounts.
 Up selling of banking products e.g. Home Insurance, Current & Savings account, Motor Insurance, Loan, and Overdraft.
 Achieved certificates from Barclays bank for the excellence perfomance

Responsible for the Debit & Prepaid Cards Product Functionality in addition to Risk Management functions for issuance & acquiring new business for Cards. The responsibilities assigned are as follows: -

 Fixing up meetings with prospective clients and giving them presentation about the product and finalisation of the deal.
 Handling and resolving customer queries related to Prepaid Cards & Merchant Acquisition.
 Top Clientele Acquired: - HDFC Std Life, Johnson & Johnson, Nicolas Piramal, Glenmark Pharmaceutical, JW Marriott, Westin Hotels, Trident Hotels, Hotel Renaissance, Hotel Taj & Taj Lands End.