Key Account Manager
Future Communications Company
Total des années d'expérience :16 years, 8 Mois
Manage & Own the overall customer relationship for existing customers, as well as potential new customers.
Meeting clients at corporate management level and showcase our wide range of product specifications at initial discussion, providing presentations and dealing effectively to close an open prospective lead.
Responsible to do the product demo and presentations for the services available as required and requested in Government and Private sectors at higher management level.
Maintain regular contact with current client base and increase market share while being accountable for controlled and non-controlled volume and revenue targets.
Identify account needs, opportunities and key buying factors for existing customers, and formalize those into account plans and strategies.
Identify and strategically develop new customers by value selling to match offerings to customer needs.
Responsible for meeting existing customers for cross selling and get new services channelized along with existing service which can serve their organization in much efficient manner.
Keep abreast of trade and economic developments, track competition activities and advice management on actions required.
Manage sales pipeline, segmentation, and accurate forecasting.
Monitor performance against KPI and take corrective action where necessary.
Support and handle sales team to achieve targets, develop new and repeated business.
Resolving Client queries relating to computer (Hardware / Software) on phone, emails or either taking remote control of their computer.
Guiding clients remotely to resolve the issue.
Working for Barclays Bank Branch in Mumbai
Resolving customer queries related to their bank accounts.
Up selling of banking products e.g. Home Insurance, Current & Savings account, Motor Insurance, Loan, and Overdraft.
Achieved certificates from Barclays bank for the excellence perfomance
Responsible for the Debit & Prepaid Cards Product Functionality in addition to Risk Management functions for issuance & acquiring new business for Cards. The responsibilities assigned are as follows: -
Fixing up meetings with prospective clients and giving them presentation about the product and finalisation of the deal.
Handling and resolving customer queries related to Prepaid Cards & Merchant Acquisition.
Top Clientele Acquired: - HDFC Std Life, Johnson & Johnson, Nicolas Piramal, Glenmark Pharmaceutical, JW Marriott, Westin Hotels, Trident Hotels, Hotel Renaissance, Hotel Taj & Taj Lands End.
Masters and Specialised in Marketing / Business Development & Customer Relationship management