Customer Service Assistant
Spinneys Dubai LLC
Total years of experience :18 years, 1 Months
Spinneys Dubai LLC
June 6 2010 till Date
Customer Service Assistant
• Handling DELICATESSEN department as a incharge
• Maintaining presentation, quality, and hygiene
• Ordering all the product related to cheese, anti-pasti and olives
• Looking after the customers requirement and their daily needs
• Highlighting weekly promotions and pick up of the week
• Consult and analyze with customer about the services and products offered by the organization
• Handled the tasks of conducting training sessions of Junior Customer Service Associates
• Prepared records of daily activities of the staff and updated the same to the senior management team
• Performed other tasks as delegated
WORKED AT
Planet M Retail Ltd
March 2006 to April 2010
Floor Supervisor
Duties: * Operated R pro, including cashing up and completing paper work at the start and end of shift
* Assisting customers in the selection and purchase of items
* Completing sales sheets at the end of the day
* Ensuring that the shop counter is always manned
* Processing cash and credit card transactions accurately & efficiently
* Managing the till, taking money from customers and hanging out receipts
* Following policies & procedures relating to cash & stock handling
* Checking the inventory listing with actual stock on the shop shelves and reporting and discrepancies to managers
* Keeping merchandise orderly and neat in appearance
* Handling customers complaints in a professional and diplomatic way
* Keeping the shop floor clean and tidy at all times
* Setting up promotional displays
* Organising promotional events
* Attending training sessions
* Promoting the shop and its products at every opportunity
* Daily tracking and reporting to the shop manager
* Highlighting special promotions to customers
* Restocking the sales areas
* Giving expert advice to customers regarding products
* Cleaning the shop, hovering, polishing etc
* Moving large amounts of stock and merchandise around the shop
Personal Skill: * Friendly personality and able to engage customers
* A strong work ethic and desire to succeed
* Smart presentable appearance
* Possess a polite and helpful manner
* Confident communication skills
* Positive attitude
* Confident and articulate
* Persuasive and having good influencing skills