Senior IT Officer
Best Food Company
Total des années d'expérience :16 years, 8 Mois
• Managing office 365, Azure AD, and mimecast to support end users and Open tickets.
• Supported in Azure IaaS migration, secured needed board approvals.
• Guided managers, provided tools for digital transformation success.
• Crafted annual business plans, identified potential projects for growth.
• Implemented best practices, analyzing business process gaps, Profitability and related studies.
• Managed firewall Operations to ensure robust Site to Site VPN connectivity (firewall Based).
• Ensured network stability by designing and implementing LANs/WANs.
• Managed firewall ports, VLANs for secure network segmentation.
• Troubleshot hardware/software on Windows/macOS.
• Administered user access, deployed networks, Client to Site VPN and maintained workstations.
• Expanded network reach, supported VPNs for remote connectivity.
• Administered VMWare ESXI for backups and server data recovery, legacy ERP, Oracle ERP, and Exchange server.
• Managed datacenter operations including rack setup and environmental monitoring.
In my capacity, I was responsible of promoting and selling (Moalm), first app - worldwide to teach Holy Quran recitation, based on voice recognition technology, teaching users by recognizing voice with near 90% accuracy, (Moalm) was a revolutionary product and paved the way to release more mobile and web applications with more than 29 languages.
• I led a team to build a business case and engage public Islamic affairs sectors across GCC, funds were raised of $600K and 650K for 2 consecutive years by Kuwait authority of Islamic affairs.
• Documented Business models and System specifications for AL-Muallem application
• Prepared Strategic, Project’s timelines, resources, and feasibility studies.
• Worked with subject matter experts to enhance mobile application UI and UX.
• Partnership with certiport and Qudus-Sultanate of Oman to sponsorship Microsoft MOS certificates, managed events, trophies Across public and private schools across Jordan.
• Organized and collaborated with business vendors, promotional partners, and sponsors for upcoming events.
In my capacity, I managed $1m accounts across Jordan and Saudi Arabia, working closely with customers, selling web application, websites, customized IT Solutions and digital marketing campaigns.
• promoted Utilized credit balanced scorecard approach to access existing KPIs and define new ones across financial and program performance and business processes
• Involved in Implementation of new designs within Business Operating Model to improve financial cash flow, and assure healthy business environment and financial leverage
• Proposed and developed adjustments and resolved problems to evaluate and assess customers credit worthiness.
• delivered technical presentations, product demos and proof of concepts in addition to managing RFP responses, identifying and coordinating with all stakeholders to convert proposals into purchase orders.
Emirates NBD partnered with Infosys Finacle, deployed core banking and CRM solutions, yield Cost savings around US $ 5 million annually, largely owing to the consolidation of business processes and applications. More than 600 processes were reduced to just 325. in my capacity as a System Analyst, our responsibility was driving this large digital transformation, to become a success story, and involve all Emirates NBD branches and business channels, during SDLC phase.
• Gathered change requests; documented requirements and transformed them into functional and technical requirement specifications; modelled business process flows using UML, activity, and sequence diagrams.
• Documented over than 600 test scenario cases for core banking, CRM applications.
• Documented artifacts including, Functional Specifications and Use Case Specifications.
• Involved in integration AS 400 with Infosys Finacle front-end.
• Conducted Daily Defect status and Progress meeting reports with QA team; carried out defect tracking using Clear Quest for identifying and documenting all issues, functionality gaps and new functionality needs.
• monitored process flows and created Business Process Verification Plans, conducted, and wrote user test check list manual for UAT Phase.
• Install, configure network components
• Third party Technical Support
• Install and configure Win Server
•Sonic wall VPN network for remote user support and administration
•In-depth knowledge of LAN, WAN, Cisco Products, and network devices
•Extensive knowledge of Microsoft technologies, VMware, Symantec, Sonic Wall, HP Servers, and switches
•strong communication, critical thinking, multitasking, troubleshooting, and customer service skills
•Back Tape Drive for back and disaster recovery